# Call Recording Transcript

- Started: 2026-09-14 07:06:41
- Direction: inbound
- Caller: +447551438407
- Destination: Behnam
- Duration: 1m 3s
- Disposition: ANSWERED

## Transcript

- [2026-09-14 07:06:43 - 2026-09-14 07:06:44] **Unknown:** Hello.
- [2026-09-14 07:06:44 - 2026-09-14 07:06:46] **Unknown:** Hello, it's Brendan from Fitzbar.
- [2026-09-14 07:06:48 - 2026-09-14 07:06:48] **Unknown:** Hi there.
- [2026-09-14 07:06:49 - 2026-09-14 07:06:50] **Unknown:** Hey, everybody.
- [2026-09-14 07:06:50 - 2026-09-14 07:06:53] **Unknown:** Just calling to see if you've rebooked it for.
- [2026-09-14 07:06:53 - 2026-09-14 07:06:54] **Unknown:** today?
- [2026-09-14 07:06:54 - 2026-09-14 07:06:55] **Behnam:** Oh, not yet.
- [2026-09-14 07:06:55 - 2026-09-14 07:06:56] **Behnam:** No, I'm afraid.
- [2026-09-14 07:06:57 - 2026-09-14 07:07:00] **Behnam:** I don't think he's going to be driving again for a very long time.
- [2026-09-14 07:07:00 - 2026-09-14 07:07:03] **Behnam:** And the car, I don't think we really want to do it, to be honest.
- [2026-09-14 07:07:05 - 2026-09-14 07:07:07] **Behnam:** Um, not sure what the procedure is.
- [2026-09-14 07:07:09 - 2026-09-14 07:07:11] **Unknown:** So you want in a full refund?
- [2026-09-14 07:07:11 - 2026-09-14 07:07:12] **Behnam:** Is that possible?
- [2026-09-14 07:07:13 - 2026-09-14 07:07:16] **Unknown:** Uh, I will speak to my manager and I'll get back to you buddy.
- [2026-09-14 07:07:17 - 2026-09-14 07:07:17] **Behnam:** Okay.
- [2026-09-14 07:07:17 - 2026-09-14 07:07:17] **Behnam:** lovely.
- [2026-09-14 07:07:17 - 2026-09-14 07:07:18] **Behnam:** Thank you.
- [2026-09-14 07:07:18 - 2026-09-14 07:07:19] **Behnam:** Thanks a lot.
- [2026-09-14 07:07:19 - 2026-09-14 07:07:19] **Behnam:** All right.
- [2026-09-14 07:07:19 - 2026-09-14 07:07:19] **Behnam:** Thank you.
- [2026-09-14 07:07:20 - 2026-09-14 07:07:20] **Behnam:** Bye bye.
- [2026-09-14 07:07:20 - 2026-09-14 07:07:21] **Behnam:** Thanks, bye
- [2026-09-14 07:07:21 - 2026-09-14 07:07:21] **Unknown:** Bye.
- [2026-09-14 07:07:21 - 2026-09-14 07:07:23] **Unknown:** I hope he has a full recovery, buddy.
- [2026-09-14 07:07:24 - 2026-09-14 07:07:24] **Behnam:** Thanks a lot.
- [2026-09-14 07:07:24 - 2026-09-14 07:07:25] **Behnam:** Thank you.
- [2026-09-14 07:07:25 - 2026-09-14 07:07:28] **Behnam:** He's having surgery again, so it's going to take time.
- [2026-09-14 07:07:28 - 2026-09-14 07:07:28] **Behnam:** So, tough.
- [2026-09-14 07:07:29 - 2026-09-14 07:07:31] **Behnam:** I know he's going to be driving this car.
- [2026-09-14 07:07:32 - 2026-09-14 07:07:33] **Behnam:** And it's not nice.
- [2026-09-14 07:07:33 - 2026-09-14 07:07:33] **Behnam:** I know.
- [2026-09-14 07:07:33 - 2026-09-14 07:07:34] **Behnam:** Is he all right?
- [2026-09-14 07:07:36 - 2026-09-14 07:07:37] **Unknown:** Yeah, he's probably recovered.
- [2026-09-14 07:07:37 - 2026-09-14 07:07:38] **Behnam:** Of course, of course, of course.
- [2026-09-14 07:07:39 - 2026-09-14 07:07:40] **Behnam:** Okay.
- [2026-09-14 07:07:41 - 2026-09-14 07:07:41] **Unknown:** Thanks.
- [2026-09-14 07:07:42 - 2026-09-14 07:07:42] **Unknown:** Thanks a lot.
- [2026-09-14 07:07:42 - 2026-09-14 07:07:43] **Unknown:** Thanks.
- [2026-09-14 07:07:43 - 2026-09-14 07:07:43] **Unknown:** Bye bye.
- [2026-09-14 07:07:44 - 2026-09-14 07:07:44] **Unknown:** Bye.