# Call Recording Transcript

- Started: 2026-09-11 10:33:05
- Direction: outbound
- Caller: Behnam
- Destination: Deimante
- Duration: 1m 38s
- Disposition: ANSWERED

## Transcript

- [2026-09-11 10:33:05 - 2026-09-11 10:33:05] **Behnam:** Hi.
- [2026-09-11 10:33:05 - 2026-09-11 10:33:06] **Behnam:** Hi.
- [2026-09-11 10:33:06 - 2026-09-11 10:33:08] **Behnam:** No, does he need to carry a suitcase?
- [2026-09-11 10:33:09 - 2026-09-11 10:33:12] **Unknown:** He needs he needs 10, 10 kilos.
- [2026-09-11 10:33:13 - 2026-09-11 10:33:15] **Behnam:** Yeah, so just choose basic.
- [2026-09-11 10:33:15 - 2026-09-11 10:33:16] **Behnam:** Basic?
- [2026-09-11 10:33:16 - 2026-09-11 10:33:17] **Unknown:** Regular?
- [2026-09-11 10:33:17 - 2026-09-11 10:33:17] **Unknown:** you know?
- [2026-09-11 10:33:18 - 2026-09-11 10:33:19] **Behnam:** Basic.
- [2026-09-11 10:33:19 - 2026-09-11 10:33:24] **Behnam:** And then on next, because that, all of them, they give you extra, like, priority boarding and all that.
- [2026-09-11 10:33:25 - 2026-09-11 10:33:25] **Behnam:** You don't need any of that.
- [2026-09-11 10:33:26 - 2026-09-11 10:33:27] **Behnam:** The two basic.
- [2026-09-11 10:33:27 - 2026-09-11 10:33:28] **Behnam:** Okay, so,
- [2026-09-11 10:33:28 - 2026-09-11 10:33:29] **Unknown:** Uh, one adult.
- [2026-09-11 10:33:29 - 2026-09-11 10:33:31] **Behnam:** Because when you put the other one, it's adding £70.
- [2026-09-11 10:33:32 - 2026-09-11 10:33:39] **Behnam:** Basic one adult, you put his name in and then when it comes to baggage, say I put you need a large cabin bag.
- [2026-09-11 10:33:39 - 2026-09-11 10:33:40] **Behnam:** They change it all the time.
- [2026-09-11 10:33:41 - 2026-09-11 10:33:42] **Unknown:** Oh, yeah, basic.
- [2026-09-11 10:33:42 - 2026-09-11 10:33:42] **Unknown:** I found it now.
- [2026-09-11 10:33:42 - 2026-09-11 10:33:43] **Unknown:** But why is £60?
- [2026-09-11 10:33:45 - 2026-09-11 10:33:47] **Behnam:** It's 60 if you go for regular.
- [2026-09-11 10:33:47 - 2026-09-11 10:33:51] **Behnam:** If it's one way and it's 35, basic should be 35.
- [2026-09-11 10:33:52 - 2026-09-11 10:33:55] **Unknown:** Yeah, 35 but on the total £60.
- [2026-09-11 10:33:56 - 2026-09-11 10:34:04] **Behnam:** Listen, if you want, because it's many steps and I can't explain, send me send me his name and I'll book
- [2026-09-11 10:34:06 - 2026-09-11 10:34:06] **Unknown:** Okay.
- [2026-09-11 10:34:07 - 2026-09-11 10:34:07] **Behnam:** In full.
- [2026-09-11 10:34:07 - 2026-09-11 10:34:10] **Behnam:** And send me the money I don't have in my account, sorry.
- [2026-09-11 10:34:10 - 2026-09-11 10:34:10] **Behnam:** I will.
- [2026-09-11 10:34:10 - 2026-09-11 10:34:12] **Behnam:** Yeah, I will send.
- [2026-09-11 10:34:12 - 2026-09-11 10:34:12] **Behnam:** I will.
- [2026-09-11 10:34:13 - 2026-09-11 10:34:14] **Behnam:** Okay.
- [2026-09-11 10:34:14 - 2026-09-11 10:34:17] **Unknown:** Do I need solutions, but no need data or anything now.
- [2026-09-11 10:34:18 - 2026-09-11 10:34:18] **Unknown:** ,
- [2026-09-11 10:34:18 - 2026-09-11 10:34:20] **Behnam:** No, no, just the spelling of his name exactly.
- [2026-09-11 10:34:21 - 2026-09-11 10:34:24] **Behnam:** Unless he's under 18 or something, it doesn't matter.
- [2026-09-11 10:34:24 - 2026-09-11 10:34:29] **Unknown:** No, no, but no, but he needs a luggage, ten kilos, he says.
- [2026-09-11 10:34:29 - 2026-09-11 10:34:35] **Behnam:** It will be a bit more because we'll pay for the ten kilos, but the ten kilos will carry in the plane, I think, no check in.
- [2026-09-11 10:34:36 - 2026-09-11 10:34:37] **Unknown:** No, I did send you.
- [2026-09-11 10:34:37 - 2026-09-11 10:34:40] **Unknown:** Can you book it and let me know how much the ten is I'm going to send you.
- [2026-09-11 10:34:41 - 2026-09-11 10:34:42] **Behnam:** Bear with me, I'm going to sign you in two minutes.