# Call Recording Transcript - Started: 2026-09-05 14:26:45 - Direction: inbound - Caller: +441173042012 - Destination: Behnam - Duration: 1m 59s - Disposition: ANSWERED ## Transcript - [2026-09-05 14:26:45 - 2026-09-05 14:26:46] **Behnam:** Saturday, not that nice. - [2026-09-05 14:26:47 - 2026-09-05 14:26:48] **Behnam:** Hello? - [2026-09-05 14:26:48 - 2026-09-05 14:26:50] **Unknown:** Hi, I'm calling from national windscreens. - [2026-09-05 14:26:50 - 2026-09-05 14:26:51] **Behnam:** Hi there. - [2026-09-05 14:26:51 - 2026-09-05 14:26:53] **Unknown:** The glass replacement quote. - [2026-09-05 14:26:53 - 2026-09-05 14:26:53] **Unknown:** Yes. - [2026-09-05 14:26:53 - 2026-09-05 14:26:54] **Behnam:** Yes. - [2026-09-05 14:26:54 - 2026-09-05 14:26:55] **Unknown:** Yep, lovely. - [2026-09-05 14:26:55 - 2026-09-05 14:26:57] **Unknown:** Could you confirm the vehicle maker model, please? - [2026-09-05 14:26:57 - 2026-09-05 14:26:59] **Behnam:** It's an Audi A6. - [2026-09-05 14:26:59 - 2026-09-05 14:26:59] **Unknown:** Lovely. - [2026-09-05 14:26:59 - 2026-09-05 14:27:00] **Unknown:** And the registration? - [2026-09-05 14:27:01 - 2026-09-05 14:27:02] **Behnam:** ML12 PBS. - [2026-09-05 14:27:03 - 2026-09-05 14:27:03] **Unknown:** Perfect. - [2026-09-05 14:27:03 - 2026-09-05 14:27:05] **Unknown:** And just your full name, please. - [2026-09-05 14:27:05 - 2026-09-05 14:27:06] **Behnam:** Mohammed Rafraf. - [2026-09-05 14:27:07 - 2026-09-05 14:27:07] **Unknown:** Thank you, Mr. - [2026-09-05 14:27:07 - 2026-09-05 14:27:08] **Unknown:** Rafraf. - [2026-09-05 14:27:08 - 2026-09-05 14:27:08] **Unknown:** Okay. - [2026-09-05 14:27:08 - 2026-09-05 14:27:17] **Unknown:** So, in regards to the windscreen replacement, including fitting and VAT, we're looking at a price of £417 and £0.29. - [2026-09-05 14:27:19 - 2026-09-05 14:27:19] **Behnam:** Oh, okay. - [2026-09-05 14:27:20 - 2026-09-05 14:27:23] **Behnam:** Uh, I have a better offer of 356. - [2026-09-05 14:27:24 - 2026-09-05 14:27:27] **Behnam:** But I'm really looking at 396. - [2026-09-05 14:27:27 - 2026-09-05 14:27:28] **Behnam:** Okay. - [2026-09-05 14:27:28 - 2026-09-05 14:27:29] **Behnam:** Including VAT. - [2026-09-05 14:27:30 - 2026-09-05 14:27:32] **Unknown:** Okay, let's have a look and see if there's any. - [2026-09-05 14:27:32 - 2026-09-05 14:27:39] **Behnam:** Just the thing is what I'm really looking for, I wouldn't even mind doing a bit more if it could be done quickly because the car can't be driven. - [2026-09-05 14:27:40 - 2026-09-05 14:27:41] **Unknown:** Let's have a look and see. - [2026-09-05 14:27:41 - 2026-09-05 14:27:43] **Behnam:** And the best stuff I've got so far is Monday morning. - [2026-09-05 14:27:45 - 2026-09-05 14:27:46] **Unknown:** You've got the best effort. - [2026-09-05 14:27:46 - 2026-09-05 14:27:55] **Unknown:** Yeah, the thing is we tend to not be able to do that as quick because we have to be able to get the glass from certain location to the next location. - [2026-09-05 14:27:55 - 2026-09-05 14:27:59] **Unknown:** So your vehicle doesn't require calibration, so you don't have to go into branch. - [2026-09-05 14:27:59 - 2026-09-05 14:28:05] **Unknown:** If it was a mobile appointment where they came to yourself, the only thing we can do is Wednesday the ninth. - [2026-09-05 14:28:05 - 2026-09-05 14:28:14] **Unknown:** After, otherwise from that, The earliest branch appointment, which is the Sheffield branch, is also Wednesday the ninth, so. - [2026-09-05 14:28:14 - 2026-09-05 14:28:15] **Behnam:** Okay, no. - [2026-09-05 14:28:15 - 2026-09-05 14:28:17] **Unknown:** Both appointments are Wednesday the ninth. - [2026-09-05 14:28:17 - 2026-09-05 14:28:19] **Behnam:** Yeah, it's all right, but it doesn't. - [2026-09-05 14:28:19 - 2026-09-05 14:28:20] **Unknown:** Apply some discounts. - [2026-09-05 14:28:20 - 2026-09-05 14:28:21] **Unknown:** but if you're really most likely. - [2026-09-05 14:28:22 - 2026-09-05 14:28:26] **Behnam:** Yeah, I've got the better price than two days earlier, so I think I'll have to pass on it this time on the ferry. - [2026-09-05 14:28:26 - 2026-09-05 14:28:27] **Unknown:** No problem. - [2026-09-05 14:28:27 - 2026-09-05 14:28:29] **Unknown:** Do you want me to keep the quote or delete it? - [2026-09-05 14:28:29 - 2026-09-05 14:28:31] **Behnam:** Yeah, keep it for now, just in case. - [2026-09-05 14:28:31 - 2026-09-05 14:28:32] **Behnam:** There's a backlog. - [2026-09-05 14:28:32 - 2026-09-05 14:28:32] **Behnam:** Yeah. - [2026-09-05 14:28:32 - 2026-09-05 14:28:40] **Unknown:** And like I said, if we, if anything, just mention that you found better prices elsewhere and we'll see if you do need to call us about, then we'll see what we can do in the discount. - [2026-09-05 14:28:41 - 2026-09-05 14:28:41] **Behnam:** Perfect, no worries. - [2026-09-05 14:28:42 - 2026-09-05 14:28:42] **Behnam:** Thanks a lot. - [2026-09-05 14:28:42 - 2026-09-05 14:28:43] **Unknown:** Thank you. - [2026-09-05 14:28:43 - 2026-09-05 14:28:43] **Unknown:** Thanks.