# Call Recording Transcript

- Started: 2026-09-03 17:02:54
- Direction: outbound
- Caller: Behnam
- Destination: 01142734567
- Duration: 51s
- Disposition: ANSWERED

## Transcript

- [2026-09-03 17:02:54 - 2026-09-03 17:02:57] **Unknown:** Thanks for calling Sheffield City Council.
- [2026-09-03 17:02:57 - 2026-09-03 17:03:01] **Unknown:** Please be aware that calls may be recorded to provide the best possible service.
- [2026-09-03 17:03:01 - 2026-09-03 17:03:11] **Unknown:** We care about our responsibility for the information you share with us, and would like to make you aware that our private privacy statement can be accessed by visiting sheffield.gov.uk.
- [2026-09-03 17:03:11 - 2026-09-03 17:03:16] **Unknown:** Our team will listen to you carefully and do their very best to resolve your request.
- [2026-09-03 17:03:16 - 2026-09-03 17:03:23] **Unknown:** We will treat you with politeness and respect and in return we ask you to do the same, even if you are feeling frustrated.
- [2026-09-03 17:03:24 - 2026-09-03 17:03:28] **Unknown:** If you threaten or verbally abuse our team, they may bring your call to a close.
- [2026-09-03 17:03:29 - 2026-09-03 17:03:31] **Unknown:** Thank you so that we can help you today.
- [2026-09-03 17:03:32 - 2026-09-03 17:03:45] **Unknown:** Please select from one of the following seven options for Highways, Veolia, Waste Management, Environmental Services, Parking Services, Penalty Charge Notices, or the Clean Air Zone, it's