# Call Recording Transcript

- Started: 2026-09-03 11:32:47
- Direction: internal
- Caller: Behnam
- Destination: 127
- Duration: 49s
- Disposition: ANSWERED

## Transcript

- [2026-09-03 11:32:48 - 2026-09-03 11:32:48] **Behnam:** Hello.
- [2026-09-03 11:32:50 - 2026-09-03 11:32:50] **Behnam:** Hello.
- [2026-09-03 11:32:51 - 2026-09-03 11:32:51] **Behnam:** Hello.
- [2026-09-03 11:32:53 - 2026-09-03 11:32:53] **Unknown:** Hi there.
- [2026-09-03 11:32:53 - 2026-09-03 11:32:55] **Unknown:** Is this Banum I'm speaking with?
- [2026-09-03 11:32:55 - 2026-09-03 11:32:55] **Behnam:** Speaking.
- [2026-09-03 11:32:57 - 2026-09-03 11:33:04] **Unknown:** Hi Banum, this is Mansi and I'm calling you in regards to your existing utility account which is up for renewal now.
- [2026-09-03 11:33:04 - 2026-09-03 11:33:08] **Unknown:** So all I'm just phoning you to just let you know and update you.
- [2026-09-03 11:33:08 - 2026-09-03 11:33:09] **Behnam:** It's not till 2031.
- [2026-09-03 11:33:11 - 2026-09-03 11:33:12] **Unknown:** Oh, all right.
- [2026-09-03 11:33:12 - 2026-09-03 11:33:14] **Unknown:** Like you have already renewed your account.
- [2026-09-03 11:33:14 - 2026-09-03 11:33:15] **Behnam:** Yes, yes.
- [2026-09-03 11:33:15 - 2026-09-03 11:33:16] **Behnam:** Account till 2031.
- [2026-09-03 11:33:16 - 2026-09-03 11:33:19] **Unknown:** So may I know like with which.
- [2026-09-03 11:33:19 - 2026-09-03 11:33:22] **Behnam:** Yeah, if you call me in March 2031, then I can help you.
- [2026-09-03 11:33:24 - 2026-09-03 11:33:25] **Unknown:** All right then.
- [2026-09-03 11:33:25 - 2026-09-03 11:33:28] **Unknown:** And may I know like with which supplier you have signed up your contract?
- [2026-09-03 11:33:29 - 2026-09-03 11:33:29] **Behnam:** NG.
- [2026-09-03 11:33:31 - 2026-09-03 11:33:31] **Unknown:** NG.
- [2026-09-03 11:33:31 - 2026-09-03 11:33:32] **Unknown:** All right.
- [2026-09-03 11:33:32 - 2026-09-03 11:33:33] **Behnam:** Okay.
- [2026-09-03 11:33:34 - 2026-09-03 11:33:35] **Unknown:** Thank you.
- [2026-09-03 11:33:35 - 2026-09-03 11:33:35] **Behnam:** Thank you.
- [2026-09-03 11:33:35 - 2026-09-03 11:33:36] **Behnam:** Bye bye.