# Call Recording Transcript

- Started: 2026-08-29 13:06:55
- Direction: outbound
- Caller: Behnam
- Destination: 03456006611
- Duration: 2m 46s
- Disposition: ANSWERED

## Transcript

- [2026-08-29 13:06:55 - 2026-08-29 13:06:58] **Unknown:** Welcome to Nationwide Credit Card Services.
- [2026-08-29 13:06:58 - 2026-08-29 13:07:01] **Unknown:** You'll need your account details for this call.
- [2026-08-29 13:07:02 - 2026-08-29 13:07:05] **Unknown:** If your call is about a nationwide debit card, press 0.
- [2026-08-29 13:07:06 - 2026-08-29 13:07:09] **Unknown:** For a lost or stolen credit card, press 1.
- [2026-08-29 13:07:10 - 2026-08-29 13:07:13] **Unknown:** For existing credit card queries, press 2.
- [2026-08-29 13:07:14 - 2026-08-29 13:07:17] **Unknown:** For recent applications, press 3.
- [2026-08-29 13:07:18 - 2026-08-29 13:07:24] **Unknown:** To increase a limit on your existing credit card, press 1, or for anything else, press 2.
- [2026-08-29 13:07:31 - 2026-08-29 13:07:37] **Unknown:** Did you know many of our services are available at www.nationwide.co.uk.
- [2026-08-29 13:07:37 - 2026-08-29 13:07:41] **Unknown:** Here you can raise a dispute or request an additional cardholder.
- [2026-08-29 13:07:42 - 2026-08-29 13:07:48] **Unknown:** You may also be able to self-serve if you are registered for internet banking or have our mobile banking app.
- [2026-08-29 13:07:49 - 2026-08-29 13:07:57] **Unknown:** If you are an existing card holder, you can check your balance, make a payment and request a pin reminder through our automated services which you will hear shortly.
- [2026-08-29 13:08:00 - 2026-08-29 13:08:03] **Unknown:** Welcome to Nationwide Credit Card Services.
- [2026-08-29 13:08:04 - 2026-08-29 13:08:08] **Unknown:** To help us improve our service to customers, your call may be recorded.
- [2026-08-29 13:08:08 - 2026-08-29 13:08:13] **Unknown:** If you are an existing customer, please have your Nationwide credit card to hand.
- [2026-08-29 13:08:14 - 2026-08-29 13:08:21] **Unknown:** To help us to access details on your account, please enter the 16 digit number that appears on your credit card.
- [2026-08-29 13:08:28 - 2026-08-29 13:08:28] **Unknown:** I don't know.
- [2026-08-29 13:08:29 - 2026-08-29 13:08:35] **Unknown:** To help us to access details on your account, please enter the 16 digit number that appears on your credit card.
- [2026-08-29 13:08:37 - 2026-08-29 13:08:38] **Unknown:** I don't have it.
- [2026-08-29 13:08:38 - 2026-08-29 13:08:45] **Unknown:** Please hold.
- [2026-08-29 13:08:45 - 2026-08-29 13:08:49] **Unknown:** Your call is being transferred to a member of our service team.
- [2026-08-29 13:08:51 - 2026-08-29 13:08:57] **Unknown:** We are currently experiencing high call volumes and your expected hold time is at present over 5 minutes.
- [2026-08-29 13:08:57 - 2026-08-29 13:09:01] **Unknown:** You may prefer to visit our website at www.nationwide.co.uk.
- [2026-08-29 13:09:02 - 2026-08-29 13:09:04] **Unknown:** www.co.uk or use our mobile banking app.
- [2026-08-29 13:09:05 - 2026-08-29 13:09:12] **Unknown:** Alternatively, if you wish to speak to a consultant please continue to hold and we will answer your call as soon as possible.
- [2026-08-29 13:09:14 - 2026-08-29 13:09:18] **Unknown:** Our contact center is currently busy and you may be in for an extended queue wait time.
- [2026-08-29 13:09:19 - 2026-08-29 13:09:26] **Unknown:** If you would prefer to use our call back service, which will hold your place in the queue and return your call, press one.
- [2026-08-29 13:09:26 - 2026-08-29 13:09:29] **Unknown:** Or if you would prefer to wait please press 2.
- [2026-08-29 13:09:34 - 2026-08-29 13:09:40] **Unknown:** Thank you, your callback request has been logged and we will call you back when your call reaches the front of the queue.