# Call Recording Transcript

- Started: 2026-08-28 15:11:43
- Direction: inbound
- Caller: +441142565900
- Destination: Behnam
- Duration: 1m 6s
- Disposition: ANSWERED

## Transcript

- [2026-08-28 15:11:44 - 2026-08-28 15:11:44] **Behnam:** Hello.
- [2026-08-28 15:11:45 - 2026-08-28 15:11:46] **Unknown:** Hello there.
- [2026-08-28 15:11:46 - 2026-08-28 15:11:48] **Unknown:** This is Sam calling from BMW Sheffield.
- [2026-08-28 15:11:48 - 2026-08-28 15:11:49] **Behnam:** Hi there.
- [2026-08-28 15:11:49 - 2026-08-28 15:11:49] **Behnam:** Yes.
- [2026-08-28 15:11:49 - 2026-08-28 15:11:49] **Behnam:** Thank you.
- [2026-08-28 15:11:50 - 2026-08-28 15:11:50] **Unknown:** Yeah.
- [2026-08-28 15:11:50 - 2026-08-28 15:11:50] **Unknown:** Good.
- [2026-08-28 15:11:50 - 2026-08-28 15:11:51] **Unknown:** Thank you.
- [2026-08-28 15:11:51 - 2026-08-28 15:11:52] **Unknown:** It was just a quick poll.
- [2026-08-28 15:11:52 - 2026-08-28 15:11:55] **Unknown:** It received some interesting to you looking at buying a new BMW.
- [2026-08-28 15:11:56 - 2026-08-28 15:11:56] **Behnam:** No.
- [2026-08-28 15:11:57 - 2026-08-28 15:11:58] **Behnam:** I'm not.
- [2026-08-28 15:11:58 - 2026-08-28 15:11:59] **Behnam:** I'm afraid.
- [2026-08-28 15:12:01 - 2026-08-28 15:12:02] **Behnam:** I've got one.
- [2026-08-28 15:12:03 - 2026-08-28 15:12:03] **Behnam:** I've got two.
- [2026-08-28 15:12:04 - 2026-08-28 15:12:05] **Behnam:** I don't need another one.
- [2026-08-28 15:12:06 - 2026-08-28 15:12:07] **Behnam:** It's a recall.
- [2026-08-28 15:12:07 - 2026-08-28 15:12:09] **Behnam:** I was trying to book a recall service.
- [2026-08-28 15:12:10 - 2026-08-28 15:12:13] **Unknown:** Oh, I see and it's come through as the Yeah, I'm sorry.
- [2026-08-28 15:12:14 - 2026-08-28 15:12:14] **Unknown:** Yeah, I don't know.
- [2026-08-28 15:12:14 - 2026-08-28 15:12:15] **Unknown:** It's no, it's no your fault, mate.
- [2026-08-28 15:12:15 - 2026-08-28 15:12:15] **Unknown:** Don't worry.
- [2026-08-28 15:12:15 - 2026-08-28 15:12:17] **Behnam:** If anybody on that line, I don't know.
- [2026-08-28 15:12:17 - 2026-08-28 15:12:19] **Behnam:** He always says, leave your details will ring back.
- [2026-08-28 15:12:20 - 2026-08-28 15:12:23] **Behnam:** I've done it on WhatsApp and everything I was going to come down.
- [2026-08-28 15:12:24 - 2026-08-28 15:12:27] **Unknown:** Have you managed to get it sorted now or is it still something you're trying to get done?
- [2026-08-28 15:12:27 - 2026-08-28 15:12:28] **Behnam:** Still trying to get done.
- [2026-08-28 15:12:28 - 2026-08-28 15:12:29] **Behnam:** Oh, well, that's all right.
- [2026-08-28 15:12:30 - 2026-08-28 15:12:31] **Unknown:** Yeah, of course I will.
- [2026-08-28 15:12:31 - 2026-08-28 15:12:33] **Unknown:** Yeah, I'll pop it through to to the guys in service.
- [2026-08-28 15:12:34 - 2026-08-28 15:12:36] **Unknown:** Let's give you a ring and then hopefully you'll be sorted.
- [2026-08-28 15:12:36 - 2026-08-28 15:12:39] **Unknown:** So yeah, might not have been the wrong thing to do in the end.
- [2026-08-28 15:12:39 - 2026-08-28 15:12:43] **Behnam:** No, give me another 16 months and I'll come and buy a new one anyway.
- [2026-08-28 15:12:43 - 2026-08-28 15:12:44] **Unknown:** Perfect, sounds good.
- [2026-08-28 15:12:44 - 2026-08-28 15:12:46] **Unknown:** All right, mate, I'll send them across to them now.
- [2026-08-28 15:12:46 - 2026-08-28 15:12:47] **Unknown:** Thank you.
- [2026-08-28 15:12:47 - 2026-08-28 15:12:47] **Unknown:** Cheers, bye bye.