# Call Recording Transcript

- Started: 2026-08-28 09:33:40
- Direction: outbound
- Caller: Behnam
- Destination: 01142050482
- Duration: 1m 12s
- Disposition: ANSWERED

## Transcript

- [2026-08-28 09:33:40 - 2026-08-28 09:33:42] **Unknown:** Calling Citna BMW and Mini.
- [2026-08-28 09:33:42 - 2026-08-28 09:33:45] **Unknown:** Calls are recorded for training and monitoring purposes.
- [2026-08-28 09:33:45 - 2026-08-28 09:33:48] **Unknown:** We are about to offer you a selection of options.
- [2026-08-28 09:33:48 - 2026-08-28 09:33:51] **Unknown:** Please listen to all options so that we can best place your call.
- [2026-08-28 09:33:52 - 2026-08-28 09:33:56] **Unknown:** If you have a new or ongoing sales inquiry, please press one.
- [2026-08-28 09:33:57 - 2026-08-28 09:34:01] **Unknown:** To make or amend a service, recall or MOT booking.
- [2026-08-28 09:34:02 - 2026-08-28 09:34:04] **Unknown:** Welcome to Service Reservation reservations.
- [2026-08-28 09:34:05 - 2026-08-28 09:34:09] **Unknown:** Please listen carefully to the following options so we can direct your call to the right team.
- [2026-08-28 09:34:10 - 2026-08-28 09:34:17] **Unknown:** If your vehicle requires urgent attention or you have an emergency, please press nine at any time to speak with a member of our team.
- [2026-08-28 09:34:18 - 2026-08-28 09:34:23] **Unknown:** If you would like to book online, please press 1 and we will send you a text message to get started.
- [2026-08-28 09:34:24 - 2026-08-28 09:34:30] **Unknown:** If you would like to speak to us via WhatsApp, please press 2 and we will send you a text message to get started.
- [2026-08-28 09:34:31 - 2026-08-28 09:34:37] **Unknown:** Alternatively, please press 3 to leave your details and one of our team will call you back within our opening hours.
- [2026-08-28 09:34:42 - 2026-08-28 09:34:44] **Unknown:** Welcome to service reservations.
- [2026-08-28 09:34:47 - 2026-08-28 09:34:47] **Unknown:** Thank you.
- [2026-08-28 09:34:48 - 2026-08-28 09:34:51] **Unknown:** You will shortly receive a text message with a link to get started.