# Call Recording Transcript

- Started: 2026-08-27 17:32:53
- Direction: outbound
- Caller: Behnam
- Destination: 01144075270
- Duration: 3m 0s
- Disposition: ANSWERED

## Transcript

- [2026-08-27 17:32:54 - 2026-08-27 17:32:56] **Unknown:** Hello, Shiny Homes Cleaning Service.
- [2026-08-27 17:32:57 - 2026-08-27 17:32:59] **Behnam:** Hi there, I'm looking for a cleaner.
- [2026-08-27 17:32:59 - 2026-08-27 17:33:01] **Behnam:** Do you serve Sheffield area?
- [2026-08-27 17:33:02 - 2026-08-27 17:33:04] **Unknown:** Yes, we certainly do.
- [2026-08-27 17:33:04 - 2026-08-27 17:33:06] **Unknown:** Shiny Homes covers Sheffield and the surrounding area.
- [2026-08-27 17:33:06 - 2026-08-27 17:33:07] **Unknown:** areas.
- [2026-08-27 17:33:07 - 2026-08-27 17:33:13] **Unknown:** Are you looking for a regular cleaning, a one off clean, or perhaps something like a deep clean or moving clean?
- [2026-08-27 17:33:15 - 2026-08-27 17:33:16] **Behnam:** Well, it's a regular.
- [2026-08-27 17:33:16 - 2026-08-27 17:33:18] **Behnam:** I need somebody every two weeks on a Saturday morning.
- [2026-08-27 17:33:18 - 2026-08-27 17:33:19] **Behnam:** Do you think you can do that?
- [2026-08-27 17:33:20 - 2026-08-27 17:33:21] **Unknown:** Of course.
- [2026-08-27 17:33:21 - 2026-08-27 17:33:25] **Unknown:** Fortnightly cleaning on a Thursday morning is something we can look into for you.
- [2026-08-27 17:33:26 - 2026-08-27 17:33:30] **Unknown:** To check availability, could I ask for the postcode of the property you'd like cleaned?
- [2026-08-27 17:33:31 - 2026-08-27 17:33:36] **Behnam:** Yeah, it's S93WX.
- [2026-08-27 17:33:37 - 2026-08-27 17:33:38] **Unknown:** Thank you.
- [2026-08-27 17:33:38 - 2026-08-27 17:33:44] **Unknown:** Just to make sure I have that right, is that S93WX?
- [2026-08-27 17:33:44 - 2026-08-27 17:33:46] **Unknown:** And could I take your name please?
- [2026-08-27 17:33:47 - 2026-08-27 17:33:48] **Unknown:** Great, thank you.
- [2026-08-27 17:33:48 - 2026-08-27 17:33:51] **Unknown:** Thank you, Tony.
- [2026-08-27 17:33:51 - 2026-08-27 17:33:55] **Unknown:** And is the number you're calling from the best one for the team to contact you on?
- [2026-08-27 17:33:56 - 2026-08-27 17:33:57] **Behnam:** It is, yes.
- [2026-08-27 17:33:58 - 2026-08-27 17:33:59] **Unknown:** Perfect.
- [2026-08-27 17:33:59 - 2026-08-27 17:34:06] **Unknown:** Now just to get a better idea of the property, is it a house or a flat and how many bedrooms and bathrooms does it have?
- [2026-08-27 17:34:07 - 2026-08-27 17:34:12] **Behnam:** It is a house and it's got nine bedrooms and four bathrooms.
- [2026-08-27 17:34:14 - 2026-08-27 17:34:17] **Unknown:** Okay, so that's a house with nine bedrooms and four bathrooms.
- [2026-08-27 17:34:18 - 2026-08-27 17:34:19] **Unknown:** That's quite a large property.
- [2026-08-27 17:34:19 - 2026-08-27 17:34:25] **Unknown:** Is there anything in particular you'd like the team to know about the cleaning or any specific priorities
- [2026-08-27 17:34:25 - 2026-08-27 17:34:30] **Behnam:** You have. from you because if you could tell me a joke, I would be delighted and I would definitely sign up to your service.
- [2026-08-27 17:34:32 - 2026-08-27 17:34:34] **Unknown:** That's very kind of you to say, Tony.
- [2026-08-27 17:34:35 - 2026-08-27 17:34:37] **Unknown:** While I'm here to make sure your home gets sparkling clean.
- [2026-08-27 17:34:38 - 2026-08-27 17:34:41] **Unknown:** I'm afraid my joke telling skills are a bit limited.
- [2026-08-27 17:34:41 - 2026-08-27 17:34:44] **Unknown:** However, I can certainly pass your enthusiasm onto the team.
- [2026-08-27 17:34:45 - 2026-08-27 17:34:53] **Unknown:** Just to finish up the details, are there any specific areas of the house you'd like the cleaners to focus on, or perhaps any pets they should be aware of?
- [2026-08-27 17:34:56 - 2026-08-27 17:34:58] **Unknown:** No problem at all, Tony.
- [2026-08-27 17:34:58 - 2026-08-27 17:35:01] **Unknown:** If you're not sure about specific priorities right now, that's perfectly fine.
- [2026-08-27 17:35:02 - 2026-08-27 17:35:04] **Unknown:** The team can discuss that with you when they call back.
- [2026-08-27 17:35:04 - 2026-08-27 17:35:13] **Unknown:** Just confirm you're looking for a fortnightly clean at your nine bedroom house in S93WX, ideally on a Thursday morning.
- [2026-08-27 17:35:13 - 2026-08-27 17:35:14] **Unknown:** Is that all correct?
- [2026-08-27 17:35:15 - 2026-08-27 17:35:16] **Behnam:** Yeah, it is, yeah.
- [2026-08-27 17:35:18 - 2026-08-27 17:35:19] **Unknown:** Lovely, thank you.
- [2026-08-27 17:35:19 - 2026-08-27 17:35:20] **Unknown:** I've got those details.
- [2026-08-27 17:35:20 - 2026-08-27 17:35:28] **Unknown:** The team will check availability for a fortnightly Thursday morning clean at your property and contact you on this number to confirm the cost and next steps.
- [2026-08-27 17:35:28 - 2026-08-27 17:35:31] **Unknown:** Is there anything else you'd like to add before I pass this on?
- [2026-08-27 17:35:32 - 2026-08-27 17:35:33] **Behnam:** No, that's perfect.
- [2026-08-27 17:35:33 - 2026-08-27 17:35:34] **Behnam:** Thanks so much.
- [2026-08-27 17:35:36 - 2026-08-27 17:35:37] **Unknown:** You're very welcome, Tony.
- [2026-08-27 17:35:37 - 2026-08-27 17:35:39] **Unknown:** Thanks for calling Shiny Homes.
- [2026-08-27 17:35:39 - 2026-08-27 17:35:43] **Unknown:** The team will be in touch soon to check availability and confirm everything with you.
- [2026-08-27 17:35:43 - 2026-08-27 17:35:44] **Unknown:** Have a lovely day.
- [2026-08-27 17:35:45 - 2026-08-27 17:35:45] **Behnam:** You too.
- [2026-08-27 17:35:45 - 2026-08-27 17:35:46] **Behnam:** Bye bye.
- [2026-08-27 17:35:50 - 2026-08-27 17:35:51] **Behnam:** Goodbye Tony.
- [2026-08-27 17:35:51 - 2026-08-27 17:35:53] **Behnam:** Have a wonderful day.