# Call Recording Transcript

- Started: 2026-08-27 17:31:05
- Direction: outbound
- Caller: Behnam
- Destination: 01142050482
- Duration: 1m 1s
- Disposition: ANSWERED

## Transcript

- [2026-08-27 17:31:05 - 2026-08-27 17:31:07] **Unknown:** Thank you for calling Citna BMW and Mini.
- [2026-08-27 17:31:08 - 2026-08-27 17:31:11] **Unknown:** Calls are recorded for training and monitoring purposes.
- [2026-08-27 17:31:11 - 2026-08-27 17:31:14] **Unknown:** We are about to offer you a selection of options.
- [2026-08-27 17:31:14 - 2026-08-27 17:31:17] **Unknown:** Please listen to all options so that we can best place your call.
- [2026-08-27 17:31:18 - 2026-08-27 17:31:22] **Unknown:** If you have a new or ongoing sales inquiry, please press one.
- [2026-08-27 17:31:22 - 2026-08-27 17:31:27] **Unknown:** To make or amend a service, recall or MOT booking, please press two.
- [2026-08-27 17:31:28 - 2026-08-27 17:31:33] **Unknown:** If your vehicle is Welcome to Service Reservations.
- [2026-08-27 17:31:33 - 2026-08-27 17:31:38] **Unknown:** Please listen carefully to the following options so we can direct your call to the right team.
- [2026-08-27 17:31:38 - 2026-08-27 17:31:46] **Unknown:** If your vehicle requires urgent attention or you have an emergency please press nine at any time to speak with a member of our team.
- [2026-08-27 17:31:46 - 2026-08-27 17:31:52] **Unknown:** If you would like to book online, please press one and we will send you a text message to get started.
- [2026-08-27 17:31:52 - 2026-08-27 17:31:54] **Unknown:** If you would like to speak to us via WhatsApp.
- [2026-08-27 17:31:55 - 2026-08-27 17:31:58] **Unknown:** Please press 2 and we will send you a text message to get started.
- [2026-08-27 17:31:59 - 2026-08-27 17:32:05] **Unknown:** Alternatively, please press 3 to leave your details and one of our team will call you back within our opening hours.