# Call Recording Transcript

- Started: 2026-08-27 16:10:06
- Direction: inbound
- Caller: +441142619999
- Destination: Behnam
- Duration: 3m 41s
- Disposition: ANSWERED

## Transcript

- [2026-08-27 16:10:07 - 2026-08-27 16:10:09] **Unknown:** Hello, it's TLC calling.
- [2026-08-27 16:10:09 - 2026-08-27 16:10:10] **Unknown:** Is that Casanova Pizzeria?
- [2026-08-27 16:10:11 - 2026-08-27 16:10:11] **Behnam:** Yes, hello.
- [2026-08-27 16:10:14 - 2026-08-27 16:10:17] **Unknown:** Hi there, I'm calling to check whether you need an order today.
- [2026-08-27 16:10:18 - 2026-08-27 16:10:19] **Behnam:** Yes, please.
- [2026-08-27 16:10:21 - 2026-08-27 16:10:21] **Unknown:** Great.
- [2026-08-27 16:10:22 - 2026-08-27 16:10:23] **Unknown:** What would you like to order?
- [2026-08-27 16:10:25 - 2026-08-27 16:10:26] **Behnam:** Which pizza flour do you sell?
- [2026-08-27 16:10:30 - 2026-08-27 16:10:32] **Unknown:** Let me check what pizza flour we have for you.
- [2026-08-27 16:10:33 - 2026-08-27 16:10:37] **Unknown:** We stock Bravo Flower in 16 kilogram bags at £13.49.
- [2026-08-27 16:10:38 - 2026-08-27 16:10:42] **Unknown:** Orion Flower in 16 kilogram bags at £11.99.
- [2026-08-27 16:10:42 - 2026-08-27 16:10:45] **Unknown:** Or Maize Polenta Flower in 5 kilogram bags at £6.99.
- [2026-08-27 16:10:45 - 2026-08-27 16:10:46] **Behnam:** 99.
- [2026-08-27 16:10:46 - 2026-08-27 16:10:48] **Behnam:** Which would be the best price you can run the Orion?
- [2026-08-27 16:10:52 - 2026-08-27 16:10:56] **Unknown:** The Orion flower is £1199 per 16 kilogram bag.
- [2026-08-27 16:10:56 - 2026-08-27 16:10:58] **Unknown:** That's the price I have on the system.
- [2026-08-27 16:10:58 - 2026-08-27 16:11:03] **Unknown:** If you like to discuss price in favor, I can arrange for someone to call you back about that.
- [2026-08-27 16:11:04 - 2026-08-27 16:11:05] **Behnam:** Okay, never mind.
- [2026-08-27 16:11:05 - 2026-08-27 16:11:06] **Behnam:** Just give me five for now.
- [2026-08-27 16:11:09 - 2026-08-27 16:11:10] **Unknown:** Five bags of Orion flour.
- [2026-08-27 16:11:11 - 2026-08-27 16:11:11] **Unknown:** Got it.
- [2026-08-27 16:11:11 - 2026-08-27 16:11:13] **Behnam:** How much cheese do you do?
- [2026-08-27 16:11:17 - 2026-08-27 16:11:22] **Unknown:** For pizza cheese, we've got Elite 8020 and 6 by 2 kilogram packs at £53.
- [2026-08-27 16:11:23 - 2026-08-27 16:11:28] **Unknown:** Primer 8020 and six by 1.8 kilogram packs at 4499.
- [2026-08-27 16:11:28 - 2026-08-27 16:11:31] **Unknown:** Grated red cheddar in two kilogram packs.
- [2026-08-27 16:11:31 - 2026-08-27 16:11:35] **Behnam:** Give me give me give me two boxes of Elite.
- [2026-08-27 16:11:38 - 2026-08-27 16:11:40] **Unknown:** Two boxes of Elite 80/20.
- [2026-08-27 16:11:40 - 2026-08-27 16:11:40] **Unknown:** Got it.
- [2026-08-27 16:11:41 - 2026-08-27 16:11:41] **Unknown:** Anything else?
- [2026-08-27 16:11:43 - 2026-08-27 16:11:45] **Behnam:** A DSL Pepsi bottles.
- [2026-08-27 16:11:47 - 2026-08-27 16:11:49] **Unknown:** How many bottles of Pepsi would you like?
- [2026-08-27 16:11:50 - 2026-08-27 16:11:51] **Behnam:** How many in a case?
- [2026-08-27 16:11:55 - 2026-08-27 16:11:56] **Unknown:** Let me check that for you.
- [2026-08-27 16:11:56 - 2026-08-27 16:11:57] **Unknown:** I cannot find that clearly.
- [2026-08-27 16:11:58 - 2026-08-27 16:12:00] **Unknown:** Could you say the product name or brand another way?
- [2026-08-27 16:12:01 - 2026-08-27 16:12:03] **Behnam:** Pepsi bottles is one.
- [2026-08-27 16:12:03 - 2026-08-27 16:12:04] **Behnam:** 1.5 litre ones.
- [2026-08-27 16:12:05 - 2026-08-27 16:12:06] **Behnam:** How many are in a box?
- [2026-08-27 16:12:09 - 2026-08-27 16:12:12] **Unknown:** Let me check the 1.5 litre Pepsi bottles for you.
- [2026-08-27 16:12:13 - 2026-08-27 16:12:14] **Unknown:** I'm not finding that one.
- [2026-08-27 16:12:14 - 2026-08-27 16:12:16] **Unknown:** Let me try a broader search for what Pepsi we have.
- [2026-08-27 16:12:17 - 2026-08-27 16:12:18] **Behnam:** We've got Pepsi.
- [2026-08-27 16:12:21 - 2026-08-27 16:12:22] **Unknown:** No problem.
- [2026-08-27 16:12:22 - 2026-08-27 16:12:28] **Unknown:** So to confirm your order, that's five bags of Orion flour and two boxes of elite cheese.
- [2026-08-27 16:12:28 - 2026-08-27 16:12:29] **Unknown:** Is that right?
- [2026-08-27 16:12:29 - 2026-08-27 16:12:31] **Behnam:** Yeah, how much does it come to?
- [2026-08-27 16:12:35 - 2026-08-27 16:12:37] **Unknown:** Let me get you a price on that.
- [2026-08-27 16:12:37 - 2026-08-27 16:12:40] **Unknown:** Now let me add those items and get you a total.
- [2026-08-27 16:12:40 - 2026-08-27 16:12:41] **Unknown:** Which elite cheese do you mean?
- [2026-08-27 16:12:42 - 2026-08-27 16:12:45] **Unknown:** the Elite 100 or the Elite 8020?
- [2026-08-27 16:12:45 - 2026-08-27 16:12:46] **Behnam:** 8020 it was.
- [2026-08-27 16:12:50 - 2026-08-27 16:12:50] **Unknown:** Perfect.
- [2026-08-27 16:12:51 - 2026-08-27 16:12:52] **Unknown:** Let me get you the total.
- [2026-08-27 16:12:53 - 2026-08-27 16:12:54] **Unknown:** Now let me quote that for you.
- [2026-08-27 16:12:54 - 2026-08-27 16:12:57] **Unknown:** That comes to £59.95.
- [2026-08-27 16:12:57 - 2026-08-27 16:12:58] **Unknown:** Is that okay?
- [2026-08-27 16:12:59 - 2026-08-27 16:13:00] **Behnam:** It's okay for me if it's okay for you.
- [2026-08-27 16:13:03 - 2026-08-27 16:13:04] **Unknown:** Great.
- [2026-08-27 16:13:04 - 2026-08-27 16:13:05] **Unknown:** Let me confirm the delivery date.
- [2026-08-27 16:13:06 - 2026-08-27 16:13:09] **Unknown:** We have you down for Friday, the 28th of August.
- [2026-08-27 16:13:09 - 2026-08-27 16:13:10] **Unknown:** Does that work for you?
- [2026-08-27 16:13:11 - 2026-08-27 16:13:11] **Behnam:** Is that tomorrow?
- [2026-08-27 16:13:13 - 2026-08-27 16:13:14] **Behnam:** Yeah.
- [2026-08-27 16:13:14 - 2026-08-27 16:13:15] **Behnam:** Oh, that's good.
- [2026-08-27 16:13:18 - 2026-08-27 16:13:19] **Unknown:** Perfect.
- [2026-08-27 16:13:19 - 2026-08-27 16:13:29] **Unknown:** So to recap, that's five bags of Orion flour and two boxes of elite 80/20 cheese. 59 pounds 95 delivery Friday the 28th.
- [2026-08-27 16:13:29 - 2026-08-27 16:13:32] **Unknown:** I'll get that staged for the office to process.
- [2026-08-27 16:13:32 - 2026-08-27 16:13:33] **Unknown:** You should be all set.
- [2026-08-27 16:13:34 - 2026-08-27 16:13:34] **Unknown:** Thanks for the order.
- [2026-08-27 16:13:35 - 2026-08-27 16:13:36] **Unknown:** Is there anything else I can help with?
- [2026-08-27 16:13:37 - 2026-08-27 16:13:38] **Behnam:** No, thank you.
- [2026-08-27 16:13:43 - 2026-08-27 16:13:44] **Behnam:** Goodbye.
- [2026-08-27 16:13:44 - 2026-08-27 16:13:45] **Unknown:** All right.
- [2026-08-27 16:13:45 - 2026-08-27 16:13:46] **Unknown:** Thank you for your order.
- [2026-08-27 16:13:46 - 2026-08-27 16:13:47] **Unknown:** Have a great