# Call Recording Transcript

- Started: 2026-08-19 15:22:03
- Direction: outbound
- Caller: Behnam
- Destination: 01142268066
- Duration: 3m 47s
- Disposition: ANSWERED

## Transcript

- [2026-08-19 15:22:03 - 2026-08-19 15:22:04] **Unknown:** Hello, Assisted Conception Unit, results line.
- [2026-08-19 15:22:05 - 2026-08-19 15:22:08] **Unknown:** Hi there, I just wondered if you had any results for Susanna Raffraff?
- [2026-08-19 15:22:10 - 2026-08-19 15:22:13] **Unknown:** Currently, the doctor has still got the notes, but I can just go and see if she's finished with them.
- [2026-08-19 15:22:14 - 2026-08-19 15:22:16] **Unknown:** Can I just put you on hold for a second?
- [2026-08-19 15:22:16 - 2026-08-19 15:22:18] **Unknown:** Yeah, yeah, sure, yeah, no problem.
- [2026-08-19 15:22:18 - 2026-08-19 15:22:19] **Unknown:** Thank you. No problem, thank you.
- [2026-08-19 15:23:46 - 2026-08-19 15:23:49] **Unknown:** I've got the notes to hand. Can you tell me your full name and date of birth, please?
- [2026-08-19 15:23:53 - 2026-08-19 15:23:58] **Unknown:** Hello? Hello?
- [2026-08-19 15:23:59 - 2026-08-19 15:24:00] **Unknown:** Hi, can you hear me?
- [2026-08-19 15:24:00 - 2026-08-19 15:24:01] **Unknown:** Oh, I can hear you now.
- [2026-08-19 15:24:02 - 2026-08-19 15:24:02] **Unknown:** Sorry.
- [2026-08-19 15:24:03 - 2026-08-19 15:24:07] **Unknown:** No, that's okay. Can I confirm your full name and date of birth, please?
- [2026-08-19 15:24:08 - 2026-08-19 15:24:10] **Unknown:** Yeah, it's Susanna Raffer, 16-10-84.
- [2026-08-19 15:24:11 - 2026-08-19 15:24:14] **Unknown:** Okay, give me two seconds. I'm just going to have a check-through for you.
- [2026-08-19 15:24:14 - 2026-08-19 15:24:16] **Unknown:** Is it a blood presence or is it what you're ringing for today?
- [2026-08-19 15:24:16 - 2026-08-19 15:24:17] **Unknown:** It is, yes.
- [2026-08-19 15:24:17 - 2026-08-19 15:24:21] **Unknown:** Okay. Unfortunately, that has come back at a negative level today. I do apologize.
- [2026-08-19 15:24:23 - 2026-08-19 15:24:25] **Unknown:** All right. Not to worry.
- [2026-08-19 15:24:26 - 2026-08-19 15:24:26] **Unknown:** No worries.
- [2026-08-19 15:24:26 - 2026-08-19 15:24:31] **Unknown:** So what we'd ask is for Susanna to stop the medications and expect a menstrual bleed.
- [2026-08-19 15:24:31 - 2026-08-19 15:24:34] **Unknown:** In regards to the plan going forward, we haven't got a plan just yet
- [2026-08-19 15:24:34 - 2026-08-19 15:24:39] **Unknown:** because the doctor wants to review your notes just to make sure that everything's covered, basically.
- [2026-08-19 15:24:39 - 2026-08-19 15:24:40] **Unknown:** Yeah, okay.
- [2026-08-19 15:24:40 - 2026-08-19 15:24:43] **Unknown:** Would it be too slow for somebody to call back with a plan once that plan's been made?
- [2026-08-19 15:24:44 - 2026-08-19 15:24:45] **Unknown:** Yeah, is it a day or two?
- [2026-08-19 15:24:46 - 2026-08-19 15:24:49] **Unknown:** Yes, yes. So hopefully, I was hoping for today, but it may be unlikely.
- [2026-08-19 15:24:49 - 2026-08-19 15:24:51] **Unknown:** So hopefully by the end of the week, somebody will contact you back.
- [2026-08-19 15:24:51 - 2026-08-19 15:24:54] **Unknown:** That makes sense. Oh, sorry, you're going to contact us. Sorry, I thought you asked us to call.
- [2026-08-19 15:24:54 - 2026-08-19 15:24:55] **Unknown:** Is that okay?
- [2026-08-19 15:24:55 - 2026-08-19 15:24:57] **Unknown:** Yeah, yeah, that's fine. You go ahead.
- [2026-08-19 15:24:57 - 2026-08-19 15:24:58] **Unknown:** Lovely.
- [2026-08-19 15:24:58 - 2026-08-19 15:24:59] **Unknown:** Yeah, absolutely.
- [2026-08-19 15:24:59 - 2026-08-19 15:25:01] **Unknown:** So for now, stop.
- [2026-08-19 15:25:01 - 2026-08-19 15:25:02] **Unknown:** Stop those medications and expect the menstrual bleed.
- [2026-08-19 15:25:03 - 2026-08-19 15:25:07] **Unknown:** bleed and i will call back hopefully ideally today but more likely in the next couple of days with a
- [2026-08-19 15:25:07 - 2026-08-19 15:25:13] **Unknown:** plan to move forward okay sure all right then mrs tamhanko was looking over them uh unfortunately
- [2026-08-19 15:25:13 - 2026-08-19 15:25:19] **Unknown:** it's not it's dr min wong okay okay no problem okay all right thank you for your time because
- [2026-08-19 15:25:19 - 2026-08-19 15:25:24] **Unknown:** we were being looked after by mr skull that's all i don't know okay yeah it might be interesting
- [2026-08-19 15:25:25 - 2026-08-19 15:25:30] **Unknown:** yeah maybe so uh the um dr min wong is just a person that's covering procedures today very
- [2026-08-19 15:25:30 - 2026-08-19 15:25:34] **Unknown:** sorry and that's the reason they want to look through you know no no i'm sure they may want
- [2026-08-19 15:25:34 - 2026-08-19 15:25:37] **Unknown:** to speak to dr skull because that's your consultant so thank you for letting me know
- [2026-08-19 15:25:37 - 2026-08-19 15:25:41] **Unknown:** and now i'll get back in touch do you want any further patient support or counseling
- [2026-08-19 15:25:41 - 2026-08-19 15:25:46] **Unknown:** or happy just to ring if you need us i don't so we'll call you if we need you that's all right
- [2026-08-19 15:25:46 - 2026-08-19 15:25:50] **Unknown:** okay no problem i'll give you a call back if you're able to thanks a lot