# Call Recording Transcript

- Started: 2026-08-19 12:38:55
- Direction: inbound
- Caller: +441143216207
- Destination: Behnam
- Duration: 1m 18s
- Disposition: ANSWERED

## Transcript

- [2026-08-19 12:38:55 - 2026-08-19 12:38:59] **Unknown:** If you record your name and reason for calling, I'll see if this person is available.
- [2026-08-19 12:39:00 - 2026-08-19 12:39:01] **Unknown:** Morgan from Evlo.
- [2026-08-19 12:39:05 - 2026-08-19 12:39:05] **Unknown:** Hello.
- [2026-08-19 12:39:06 - 2026-08-19 12:39:07] **Unknown:** Hi, is that Benham?
- [2026-08-19 12:39:07 - 2026-08-19 12:39:08] **Unknown:** Speaking.
- [2026-08-19 12:39:08 - 2026-08-19 12:39:11] **Unknown:** Hi there, it's Morgan calling from Evlo, just in regards to your application.
- [2026-08-19 12:39:11 - 2026-08-19 12:39:13] **Unknown:** Is now a good time to talk?
- [2026-08-19 12:39:13 - 2026-08-19 12:39:14] **Unknown:** Yeah, why not, yeah.
- [2026-08-19 12:39:15 - 2026-08-19 12:39:17] **Unknown:** Super. Just let you know calls are recorded for training and monitoring.
- [2026-08-19 12:39:17 - 2026-08-19 12:39:19] **Unknown:** Could you confirm your postcode and date a bit for me, please?
- [2026-08-19 12:39:20 - 2026-08-19 12:39:23] **Unknown:** Yeah, S728A, 24th of January, 1987.
- [2026-08-19 12:39:25 - 2026-08-19 12:39:26] **Unknown:** Lovely, thank you for that.
- [2026-08-19 12:39:26 - 2026-08-19 12:39:30] **Unknown:** It was just a quick courtesy call, just following your conversation with one of my colleagues
- [2026-08-19 12:39:30 - 2026-08-19 12:39:31] **Unknown:** when you ran through the application.
- [2026-08-19 12:39:31 - 2026-08-19 12:39:33] **Unknown:** Just let you know that your account manager has been assigned,
- [2026-08-19 12:39:33 - 2026-08-19 12:39:36] **Unknown:** so your account manager will be my colleague Naz.
- [2026-08-19 12:39:36 - 2026-08-19 12:39:39] **Unknown:** They're going to be running through your affordability assessment
- [2026-08-19 12:39:39 - 2026-08-19 12:39:40] **Unknown:** based on these statements provided.
- [2026-08-19 12:39:41 - 2026-08-19 12:39:44] **Unknown:** I just want to check, I've got these statements for the Nationwide,
- [2026-08-19 12:39:44 - 2026-08-19 12:39:47] **Unknown:** the Santander Joint Account, the NatWest and the Starlin.
- [2026-08-19 12:39:47 - 2026-08-19 12:39:49] **Unknown:** Are those all of the bank accounts that you have?
- [2026-08-19 12:39:50 - 2026-08-19 12:39:50] **Unknown:** Yeah.
- [2026-08-19 12:39:51 - 2026-08-19 12:39:52] **Unknown:** Superb, excellent.
- [2026-08-19 12:39:52 - 2026-08-19 12:39:54] **Unknown:** So we should have everything we need at this stage.
- [2026-08-19 12:39:55 - 2026-08-19 12:39:58] **Unknown:** then to carry out that affordability assessment so as i say your account manager will get to work
- [2026-08-19 12:39:58 - 2026-08-19 12:40:03] **Unknown:** on this for you once they have got a loan option in place they'll then be back in touch to run
- [2026-08-19 12:40:03 - 2026-08-19 12:40:07] **Unknown:** through your options okay all right then that's fine yeah thanks very much not a problem at all
- [2026-08-19 12:40:07 - 2026-08-19 12:40:11] **Unknown:** thanks very much for your time i'll speak to you again soon no problem thank you bye