# Call Recording Transcript

- Started: 2026-08-17 15:42:17
- Direction: outbound
- Caller: Behnam
- Destination: 01142662853
- Duration: 3m 37s
- Disposition: ANSWERED

## Transcript

- [2026-08-17 15:42:17 - 2026-08-17 15:42:20] **Unknown:** Hello, and thank you for calling LWT Dental Care.
- [2026-08-17 15:42:21 - 2026-08-17 15:42:24] **Unknown:** Please hold the line while we connect you to one of our reception team.
- [2026-08-17 15:42:25 - 2026-08-17 15:42:39] **Unknown:** Hello, and thank you for calling LWT Dental Care.
- [2026-08-17 15:42:39 - 2026-08-17 15:42:43] **Unknown:** Our receptionists are busy at the moment on calls with other patients.
- [2026-08-17 15:42:43 - 2026-08-17 15:42:45] **Unknown:** You will now be placed in a queue system.
- [2026-08-17 15:42:45 - 2026-08-17 15:42:47] **Unknown:** Please bear with us. Your call will be handled shortly.
- [2026-08-17 15:42:48 - 2026-08-17 15:42:49] **Unknown:** Thank you for your patience.
- [2026-08-17 15:42:49 - 2026-08-17 15:42:54] **Unknown:** You are caller number one in the queue. Please hold.
- [2026-08-17 15:42:54 - 2026-08-17 15:43:06] **Unknown:** Can you tell me from caller calling
- [2026-08-17 15:43:07 - 2026-08-17 15:43:10] **Unknown:** how long is our MS's dental appointment, which is today?
- [2026-08-17 15:43:10 - 2026-08-17 15:43:12] **Unknown:** Our receptionists are busy at the moment on calls with other patients.
- [2026-08-17 15:43:12 - 2026-08-17 15:43:14] **Unknown:** You will now be placed in a queue system.
- [2026-08-17 15:43:14 - 2026-08-17 15:43:16] **Unknown:** Please bear with us. Your call will be handled shortly.
- [2026-08-17 15:43:17 - 2026-08-17 15:43:18] **Unknown:** Thank you for your patience.
- [2026-08-17 15:43:19 - 2026-08-17 15:43:22] **Unknown:** You are caller number one in the queue.
- [2026-08-17 15:43:22 - 2026-08-17 15:43:23] **Unknown:** Please hold.
- [2026-08-17 15:43:23 - 2026-08-17 15:43:37] **Unknown:** Hello, and thank you for calling LGBT Dental Care.
- [2026-08-17 15:43:38 - 2026-08-17 15:43:41] **Unknown:** Our receptionists are busy at the moment on calls with other patients.
- [2026-08-17 15:43:41 - 2026-08-17 15:43:43] **Unknown:** You will now be placed in a queue system.
- [2026-08-17 15:43:43 - 2026-08-17 15:43:44] **Unknown:** Please bear with us.
- [2026-08-17 15:43:44 - 2026-08-17 15:43:46] **Unknown:** Your call will be handled shortly.
- [2026-08-17 15:43:46 - 2026-08-17 15:43:47] **Unknown:** Thank you for your patience.
- [2026-08-17 15:43:47 - 2026-08-17 15:43:51] **Unknown:** You are caller number one in the queue.
- [2026-08-17 15:43:56 - 2026-08-17 15:43:57] **Unknown:** Donners, five.
- [2026-08-17 15:43:58 - 2026-08-17 15:43:59] **Unknown:** Fifteens.
- [2026-08-17 15:44:32 - 2026-08-17 15:45:06] **Unknown:** At least 1822 to Garlic Mushroom 1.
- [2026-08-17 15:45:17 - 2026-08-17 15:45:19] **Behnam:** I'm now checking, 2.18.
- [2026-08-17 15:45:20 - 2026-08-17 15:45:21] **Unknown:** No.
- [2026-08-17 15:45:22 - 2026-08-17 15:45:24] **Behnam:** 2.10, 1.12, 1.8.
- [2026-08-17 15:45:26 - 2026-08-17 15:45:26] **Unknown:** Yeah.
- [2026-08-17 15:45:26 - 2026-08-17 15:45:27] **Unknown:** Oh, yeah, good.
- [2026-08-17 15:45:27 - 2026-08-17 15:45:31] **Unknown:** 1.12, 1.8.
- [2026-08-17 15:45:31 - 2026-08-17 15:45:33] **Unknown:** Good afternoon, Alcentrocast.
- [2026-08-17 15:45:34 - 2026-08-17 15:45:34] **Unknown:** Hi there.
- [2026-08-17 15:45:35 - 2026-08-17 15:45:35] **Behnam:** I've got an appointment.
- [2026-08-17 15:45:35 - 2026-08-17 15:45:39] **Behnam:** You've got an appointment for Auremas Cavalierscast at 4.20 today.
- [2026-08-17 15:45:39 - 2026-08-17 15:45:40] **Behnam:** I just...
- [2026-08-17 15:45:41 - 2026-08-17 15:45:46] **Behnam:** It's with Auremas Cavalierscast with Zach at 4.20.
- [2026-08-17 15:45:46 - 2026-08-17 15:45:47] **Behnam:** All right, OK, yeah.
- [2026-08-17 15:45:47 - 2026-08-17 15:45:49] **Behnam:** I just wonder, can you tell me how long this appointment is?
- [2026-08-17 15:45:49 - 2026-08-17 15:45:51] **Unknown:** It's for 40 minutes.
- [2026-08-17 15:45:52 - 2026-08-17 15:45:53] **Behnam:** 40 minutes, OK, no worries.