# Call Recording Transcript

- Started: 2026-08-10 17:23:33
- Direction: outbound
- Caller: Behnam
- Destination: 01142050482
- Duration: 57s
- Disposition: ANSWERED

## Transcript

- [2026-08-10 17:23:33 - 2026-08-10 17:23:35] **Unknown:** Thank you for calling SITNA BMW and MINI.
- [2026-08-10 17:23:35 - 2026-08-10 17:23:38] **Unknown:** Calls are recorded for training and monitoring purposes.
- [2026-08-10 17:23:39 - 2026-08-10 17:23:41] **Unknown:** We are about to offer you a selection of options.
- [2026-08-10 17:23:41 - 2026-08-10 17:23:45] **Unknown:** Please listen to all options so that we can best place your call.
- [2026-08-10 17:23:45 - 2026-08-10 17:23:49] **Unknown:** If you have a new or ongoing sales inquiry, please press 1.
- [2026-08-10 17:23:50 - 2026-08-10 17:23:55] **Unknown:** To make or amend a service, recall or MOT booking, please press 2.
- [2026-08-10 17:23:58 - 2026-08-10 17:23:59] **Unknown:** Welcome to service reservations.
- [2026-08-10 17:23:59 - 2026-08-10 17:24:05] **Unknown:** Reservations, please listen carefully to the following options so we can direct your call to the right team.
- [2026-08-10 17:24:05 - 2026-08-10 17:24:12] **Unknown:** If your vehicle requires urgent attention or you have an emergency, please press 9 at any time to speak with a member of our team.
- [2026-08-10 17:24:13 - 2026-08-10 17:24:18] **Unknown:** If you would like to book online, please press 1 and we will send you a text message to get started.
- [2026-08-10 17:24:19 - 2026-08-10 17:24:25] **Unknown:** If you would like to speak to us via WhatsApp, please press 2 and we will send you a text message to get started.
- [2026-08-10 17:24:26 - 2026-08-10 17:24:29] **Unknown:** Alternatively, please press 3 to leave your details.
- [2026-08-10 17:24:29 - 2026-08-10 17:24:30] **Unknown:** If you would like to book online, please press 1 and we will send you a text message to get started.