# Call Recording Transcript

- Started: 2026-08-10 17:17:21
- Direction: outbound
- Caller: Behnam
- Destination: 01143272027
- Duration: 2m 11s
- Disposition: ANSWERED

## Transcript

- [2026-08-10 17:17:21 - 2026-08-10 17:17:24] **Unknown:** Thank you for calling German Auto Center.
- [2026-08-10 17:17:24 - 2026-08-10 17:17:26] **Unknown:** Please choose from one of the following options.
- [2026-08-10 17:17:27 - 2026-08-10 17:17:31] **Unknown:** Please press 1 for service or press 2 for car sales.
- [2026-08-10 17:17:32 - 2026-08-10 17:17:34] **Behnam:** They like to sell them like this.
- [2026-08-10 17:17:35 - 2026-08-10 17:17:37] **Behnam:** Well, they can go back to the dealer, definitely.
- [2026-08-10 17:17:55 - 2026-08-10 17:17:56] **Behnam:** German Auto Center.
- [2026-08-10 17:17:56 - 2026-08-10 17:17:57] **Behnam:** Hi there.
- [2026-08-10 17:17:57 - 2026-08-10 17:18:02] **Behnam:** I wonder if you could give me a price for this and pads front and back on the 2 Series.
- [2026-08-10 17:18:03 - 2026-08-10 17:18:04] **Unknown:** I can certainly tell you details.
- [2026-08-10 17:18:04 - 2026-08-10 17:18:07] **Unknown:** I'll put it on the estimates and we'll get that price up to you.
- [2026-08-10 17:18:07 - 2026-08-10 17:18:07] **Unknown:** Yeah.
- [2026-08-10 17:18:07 - 2026-08-10 17:18:08] **Unknown:** What's your registration?
- [2026-08-10 17:18:09 - 2026-08-10 17:18:12] **Behnam:** Delta Echo 1-2, Mike Alpha Kilo.
- [2026-08-10 17:18:17 - 2026-08-10 17:18:18] **Unknown:** BMW 1 Series?
- [2026-08-10 17:18:19 - 2026-08-10 17:18:20] **Behnam:** No, it's a private.
- [2026-08-10 17:18:21 - 2026-08-10 17:18:21] **Behnam:** It's been changed.
- [2026-08-10 17:18:23 - 2026-08-10 17:18:25] **Behnam:** I can give you the original one.
- [2026-08-10 17:18:26 - 2026-08-10 17:18:27] **Unknown:** It's all right.
- [2026-08-10 17:18:27 - 2026-08-10 17:18:27] **Unknown:** No, I've got it.
- [2026-08-10 17:18:27 - 2026-08-10 17:18:28] **Unknown:** Two series, isn't it?
- [2026-08-10 17:18:30 - 2026-08-10 17:18:32] **Unknown:** I think you saw it as a one series once.
- [2026-08-10 17:18:35 - 2026-08-10 17:18:38] **Unknown:** The vehicle you've got now is a two series, 220D, is that right?
- [2026-08-10 17:18:39 - 2026-08-10 17:18:39] **Unknown:** Yeah, that's the one, yeah.
- [2026-08-10 17:18:40 - 2026-08-10 17:18:41] **Behnam:** What's your first name?
- [2026-08-10 17:18:42 - 2026-08-10 17:18:43] **Behnam:** Benham.
- [2026-08-10 17:18:43 - 2026-08-10 17:18:46] **Unknown:** Bravo Echo Hotel November Alpha Mike.
- [2026-08-10 17:18:46 - 2026-08-10 17:18:53] **Unknown:** Sorry, Bravo Echo Hotel November Alpha Mike.
- [2026-08-10 17:18:54 - 2026-08-10 17:18:55] **Unknown:** And your surname?
- [2026-08-10 17:18:57 - 2026-08-10 17:19:00] **Behnam:** Raph Raph, Romeo Alpha Foxtrot, Romeo Alpha Foxtrot.
- [2026-08-10 17:19:03 - 2026-08-10 17:19:05] **Unknown:** And your contact number, please?
- [2026-08-10 17:19:05 - 2026-08-10 17:19:06] **Behnam:** 07988.
- [2026-08-10 17:19:07 - 2026-08-10 17:19:08] **Unknown:** 07988?
- [2026-08-10 17:19:09 - 2026-08-10 17:19:10] **Behnam:** Yeah, 088.
- [2026-08-10 17:19:11 - 2026-08-10 17:19:12] **Unknown:** Yeah.
- [2026-08-10 17:19:12 - 2026-08-10 17:19:12] **Unknown:** 200.
- [2026-08-10 17:19:13 - 2026-08-10 17:19:18] **Unknown:** And it was front and rear, dissonant pads?
- [2026-08-10 17:19:18 - 2026-08-10 17:19:19] **Unknown:** Yes, it was.
- [2026-08-10 17:19:23 - 2026-08-10 17:19:24] **Unknown:** No worries. Put that on the estimate.
- [2026-08-10 17:19:24 - 2026-08-10 17:19:26] **Unknown:** Someone will price it and give you a call back.
- [2026-08-10 17:19:26 - 2026-08-10 17:19:27] **Unknown:** Maybe tomorrow now.
- [2026-08-10 17:19:27 - 2026-08-10 17:19:29] **Unknown:** Okay. No worries. Thank you.
- [2026-08-10 17:19:29 - 2026-08-10 17:19:31] **Unknown:** Thanks a lot. Bye-bye.
- [2026-08-10 17:19:31 - 2026-08-10 17:19:31] **Unknown:** Cheers.