# Call Recording Transcript

- Started: 2026-08-07 14:32:19
- Direction: inbound
- Caller: +441142662853
- Destination: Behnam
- Duration: 5m 42s
- Disposition: ANSWERED

## Transcript

- [2026-08-07 14:32:20 - 2026-08-07 14:32:20] **Behnam:** Hello?
- [2026-08-07 14:32:21 - 2026-08-07 14:32:22] **Unknown:** Hi, is it Ben?
- [2026-08-07 14:32:22 - 2026-08-07 14:32:23] **Behnam:** Speaking.
- [2026-08-07 14:32:23 - 2026-08-07 14:32:26] **Unknown:** Hi, I'm calling from LWT Dental Care.
- [2026-08-07 14:32:26 - 2026-08-07 14:32:26] **Unknown:** Hope you're okay.
- [2026-08-07 14:32:27 - 2026-08-07 14:32:27] **Behnam:** Yes, thank you.
- [2026-08-07 14:32:27 - 2026-08-07 14:32:28] **Behnam:** How are you?
- [2026-08-07 14:32:28 - 2026-08-07 14:32:28] **Unknown:** Good.
- [2026-08-07 14:32:28 - 2026-08-07 14:32:33] **Unknown:** So it's just, you know, Aramis, his sister,
- [2026-08-07 14:32:33 - 2026-08-07 14:32:36] **Unknown:** we just want to register her and book her an appointment.
- [2026-08-07 14:32:36 - 2026-08-07 14:32:37] **Unknown:** Are you able to do that?
- [2026-08-07 14:32:38 - 2026-08-07 14:32:39] **Behnam:** Yeah, absolutely, yeah.
- [2026-08-07 14:32:40 - 2026-08-07 14:32:41] **Unknown:** So bear with me.
- [2026-08-07 14:32:41 - 2026-08-07 14:32:43] **Unknown:** I'll just put it on Aramis' family.
- [2026-08-07 14:32:43 - 2026-08-07 14:32:45] **Unknown:** And can I get her first name?
- [2026-08-07 14:32:46 - 2026-08-07 14:32:47] **Behnam:** Yeah, just put it with me a second.
- [2026-08-07 14:32:47 - 2026-08-07 14:32:48] **Behnam:** I'll find it.
- [2026-08-07 14:32:48 - 2026-08-07 14:32:49] **Behnam:** No problem.
- [2026-08-07 14:32:51 - 2026-08-07 14:32:54] **Behnam:** Yeah, it's Demante, D-E-I.
- [2026-08-07 14:32:55 - 2026-08-07 14:32:56] **Behnam:** D-E-I.
- [2026-08-07 14:32:56 - 2026-08-07 14:32:58] **Behnam:** Yeah, Delta Echo Indigo.
- [2026-08-07 14:32:58 - 2026-08-07 14:32:58] **Behnam:** Yeah.
- [2026-08-07 14:32:59 - 2026-08-07 14:33:01] **Behnam:** Mike Alfred, November.
- [2026-08-07 14:33:02 - 2026-08-07 14:33:06] **Behnam:** And the same surname.
- [2026-08-07 14:33:06 - 2026-08-07 14:33:08] **Behnam:** Tango Echo Demante.
- [2026-08-07 14:33:10 - 2026-08-07 14:33:11] **Behnam:** Say that again for me, Ben.
- [2026-08-07 14:33:11 - 2026-08-07 14:33:14] **Behnam:** So D-E-I-M-A-N-T-E.
- [2026-08-07 14:33:15 - 2026-08-07 14:33:16] **Unknown:** T-E.
- [2026-08-07 14:33:17 - 2026-08-07 14:33:18] **Behnam:** T-E, Tango Echo.
- [2026-08-07 14:33:22 - 2026-08-07 14:33:30] **Behnam:** thank you and is it flat g number three she lives at as well no no no it's uh do you want
- [2026-08-07 14:33:30 - 2026-08-07 14:33:40] **Behnam:** the postcode first uh yeah i'll have the postcode uh s25 yep to qe right queen elizabeth qe
- [2026-08-07 14:33:44 - 2026-08-07 14:34:02] **Unknown:** 41a northern hill and can i get the address yeah 41a northern hill dinnington 41 and what was that
- [2026-08-07 14:34:02 - 2026-08-07 14:34:15] **Behnam:** road 41a lord dennis hill l-o-r-d-e-n-s oh lord and hill yeah thank you 41a not 41
- [2026-08-07 14:34:15 - 2026-08-07 14:34:18] **Unknown:** perfect 41 and can i get her date of birth
- [2026-08-07 14:34:19 - 2026-08-07 14:34:26] **Behnam:** 1-7-11-November-96.
- [2026-08-07 14:34:27 - 2026-08-07 14:34:28] **Unknown:** That's one day before mine, that.
- [2026-08-07 14:34:29 - 2026-08-07 14:34:29] **Behnam:** Is it?
- [2026-08-07 14:34:29 - 2026-08-07 14:34:30] **Unknown:** Yeah.
- [2026-08-07 14:34:30 - 2026-08-07 14:34:32] **Behnam:** Oh, yeah, because his is the 13th.
- [2026-08-07 14:34:32 - 2026-08-07 14:34:33] **Unknown:** Oh, yeah? No way.
- [2026-08-07 14:34:35 - 2026-08-07 14:34:37] **Unknown:** That's 11th of November, 9-10.
- [2026-08-07 14:34:37 - 2026-08-07 14:34:39] **Behnam:** Because of that, when we came in, he said it's the day after mine, so, yeah.
- [2026-08-07 14:34:40 - 2026-08-07 14:34:41] **Behnam:** Yeah, 11th of November, 96.
- [2026-08-07 14:34:42 - 2026-08-07 14:34:43] **Unknown:** More world.
- [2026-08-07 14:34:45 - 2026-08-07 14:34:53] **Behnam:** And just, does she have a phone number?
- [2026-08-07 14:34:55 - 2026-08-07 14:34:59] **Behnam:** Yeah, 1-7-3-9-8.
- [2026-08-07 14:34:59 - 2026-08-07 14:35:02] **Behnam:** 9-1-1
- [2026-08-07 14:35:02 - 2026-08-07 14:35:02] **Behnam:** yep
- [2026-08-07 14:35:02 - 2026-08-07 14:35:04] **Behnam:** or 180
- [2026-08-07 14:35:05 - 2026-08-07 14:35:05] **Behnam:** yep
- [2026-08-07 14:35:05 - 2026-08-07 14:35:06] **Unknown:** and does she have an email
- [2026-08-07 14:35:08 - 2026-08-07 14:35:09] **Behnam:** one second
- [2026-08-07 14:35:09 - 2026-08-07 14:35:09] **Behnam:** you know
- [2026-08-07 14:35:09 - 2026-08-07 14:35:10] **Behnam:** the surname
- [2026-08-07 14:35:10 - 2026-08-07 14:35:11] **Behnam:** I think you might
- [2026-08-07 14:35:11 - 2026-08-07 14:35:11] **Behnam:** you put that down
- [2026-08-07 14:35:11 - 2026-08-07 14:35:12] **Behnam:** as the same as him
- [2026-08-07 14:35:13 - 2026-08-07 14:35:13] **Behnam:** yeah
- [2026-08-07 14:35:13 - 2026-08-07 14:35:15] **Behnam:** but it's actually
- [2026-08-07 14:35:15 - 2026-08-07 14:35:15] **Behnam:** slightly different
- [2026-08-07 14:35:15 - 2026-08-07 14:35:17] **Unknown:** it's slightly different
- [2026-08-07 14:35:17 - 2026-08-07 14:35:17] **Behnam:** because they changed
- [2026-08-07 14:35:17 - 2026-08-07 14:35:18] **Behnam:** the endings
- [2026-08-07 14:35:19 - 2026-08-07 14:35:20] **Behnam:** if it's a boy or a girl.
- [2026-08-07 14:35:21 - 2026-08-07 14:35:22] **Behnam:** So he's Kavalioskas.
- [2026-08-07 14:35:23 - 2026-08-07 14:35:23] **Behnam:** Yeah.
- [2026-08-07 14:35:23 - 2026-08-07 14:35:25] **Behnam:** And she's Kavalioskaite,
- [2026-08-07 14:35:25 - 2026-08-07 14:35:28] **Behnam:** which is the same way.
- [2026-08-07 14:35:28 - 2026-08-07 14:35:29] **Behnam:** Instead of the S, it's I...
- [2026-08-07 14:35:29 - 2026-08-07 14:35:30] **Behnam:** Sorry.
- [2026-08-07 14:35:30 - 2026-08-07 14:35:32] **Behnam:** Instead of the S on the end, it's I-T-E.
- [2026-08-07 14:35:33 - 2026-08-07 14:35:34] **Unknown:** I-T-E.
- [2026-08-07 14:35:34 - 2026-08-07 14:35:35] **Unknown:** Perfect. Thank you.
- [2026-08-07 14:35:36 - 2026-08-07 14:35:37] **Behnam:** That's all right.
- [2026-08-07 14:35:37 - 2026-08-07 14:35:39] **Behnam:** And then the email is...
- [2026-08-07 14:35:39 - 2026-08-07 14:35:41] **Behnam:** It's called D-Kavalioskaite.
- [2026-08-07 14:35:43 - 2026-08-07 14:35:48] **Behnam:** So D-K-A-V-A-L-I-A-U-S-K.
- [2026-08-07 14:35:49 - 2026-08-07 14:35:50] **Behnam:** A-I-P-T.
- [2026-08-07 14:35:51 - 2026-08-07 14:35:51] **Behnam:** Perfect.
- [2026-08-07 14:35:52 - 2026-08-07 14:35:53] **Unknown:** And it's all in lowercase?
- [2026-08-07 14:35:53 - 2026-08-07 14:35:54] **Behnam:** Yeah, all lowercase.
- [2026-08-07 14:35:55 - 2026-08-07 14:35:56] **Behnam:** 664.
- [2026-08-07 14:35:56 - 2026-08-07 14:35:57] **Behnam:** 664.
- [2026-08-07 14:35:58 - 2026-08-07 14:35:59] **Behnam:** At gmail.com.
- [2026-08-07 14:36:21 - 2026-08-07 14:36:27] **Unknown:** lovely that is all sorted all the details are now on there perfect am i right to book an appointment
- [2026-08-07 14:36:27 - 2026-08-07 14:36:33] **Behnam:** and you can pass it on to her gone yeah i think so she works for us i can check her work calendar
- [2026-08-07 14:36:33 - 2026-08-07 14:36:59] **Behnam:** anywhere and she's doing good so whenever you got i can do next tuesday uh the 11th yeah 11 45
- [2026-08-07 14:37:00 - 2026-08-07 14:37:05] **Behnam:** yeah that's good i think just bear with me one second i'm just getting carried up sorry
- [2026-08-07 14:37:05 - 2026-08-07 14:37:17] **Behnam:** i think here's the situation uh i don't think that'll work actually no problem
- [2026-08-07 14:37:19 - 2026-08-07 14:37:23] **Behnam:** I could do the Wednesday, the Thursday.
- [2026-08-07 14:37:24 - 2026-08-07 14:37:28] **Behnam:** Yeah, the Wednesday.
- [2026-08-07 14:37:29 - 2026-08-07 14:37:30] **Unknown:** Wednesday, yeah.
- [2026-08-07 14:37:30 - 2026-08-07 14:37:32] **Unknown:** After about one would be great.
- [2026-08-07 14:37:33 - 2026-08-07 14:37:34] **Unknown:** After what, sorry?
- [2026-08-07 14:37:35 - 2026-08-07 14:37:35] **Unknown:** After one thing.
- [2026-08-07 14:37:36 - 2026-08-07 14:37:40] **Unknown:** So the next one I've got after that is quarter past two, 2.15?
- [2026-08-07 14:37:40 - 2026-08-07 14:37:41] **Behnam:** Yeah, go on.
- [2026-08-07 14:37:41 - 2026-08-07 14:37:46] **Unknown:** Lovely, that's booked for 2.15 and that's next Wednesday, the 12th of August
- [2026-08-07 14:37:46 - 2026-08-07 14:37:48] **Unknown:** and I'll send her an email confirmation.
- [2026-08-07 14:37:48 - 2026-08-07 14:37:50] **Unknown:** She'll get that message two days before as well.
- [2026-08-07 14:37:51 - 2026-08-07 14:37:51] **Unknown:** Perfect.
- [2026-08-07 14:37:53 - 2026-08-07 14:37:55] **Unknown:** Okay then, thanks very much.
- [2026-08-07 14:37:55 - 2026-08-07 14:37:57] **Unknown:** And if it's not all right, we'll ring you up and change it.
- [2026-08-07 14:37:57 - 2026-08-07 14:37:58] **Unknown:** No worries.
- [2026-08-07 14:37:58 - 2026-08-07 14:38:00] **Unknown:** Yeah, okay, sorry.
- [2026-08-07 14:38:00 - 2026-08-07 14:38:00] **Unknown:** Thanks a lot.