# Call Recording Transcript

- Started: 2026-08-07 11:21:40
- Direction: outbound
- Caller: Behnam
- Destination: 01909569995
- Duration: 2m 1s
- Disposition: ANSWERED

## Transcript

- [2026-08-07 11:21:40 - 2026-08-07 11:21:42] **Unknown:** Thank you for calling Hawley Optical.
- [2026-08-07 11:21:43 - 2026-08-07 11:21:45] **Unknown:** Please select from the following options.
- [2026-08-07 11:21:47 - 2026-08-07 11:21:49] **Unknown:** Press 1 for opticians
- [2026-08-07 11:21:49 - 2026-08-07 11:21:52] **Unknown:** or press 2 for manufacturing lab.
- [2026-08-07 11:22:15 - 2026-08-07 11:22:16] **Behnam:** Hi there, I've got some glasses
- [2026-08-07 11:22:16 - 2026-08-07 11:22:19] **Behnam:** and I'm wondering whether you can re-glaze them
- [2026-08-07 11:22:19 - 2026-08-07 11:22:22] **Behnam:** with transitions or photoconic lenses.
- [2026-08-07 11:22:23 - 2026-08-07 11:22:26] **Unknown:** Yeah, it is something that the service that they offer,
- [2026-08-07 11:22:27 - 2026-08-07 11:22:30] **Unknown:** they do say that it is at your own risk
- [2026-08-07 11:22:30 - 2026-08-07 11:22:32] **Unknown:** and they will get you to sign a disclaimer.
- [2026-08-07 11:22:32 - 2026-08-07 11:22:33] **Behnam:** That's fine, yeah.
- [2026-08-07 11:22:33 - 2026-08-07 11:22:35] **Unknown:** But yeah, if you want to pop in
- [2026-08-07 11:22:35 - 2026-08-07 11:22:36] **Unknown:** and let the girls have a look for you.
- [2026-08-07 11:22:37 - 2026-08-07 11:22:39] **Behnam:** Okay, you can tell me the prices over the phone.
- [2026-08-07 11:22:40 - 2026-08-07 11:22:46] **Unknown:** for that can you um let me see if one of them is free rebecca thanks two seconds sorry you've
- [2026-08-07 11:22:46 - 2026-08-07 11:22:50] **Unknown:** come through to the factory that's all and i'm sorry i don't know their price but no it's fine
- [2026-08-07 11:22:50 - 2026-08-07 11:23:02] **Unknown:** thank you good morning morning sorry to bother you you re-glaze glasses don't you
- [2026-08-07 11:23:02 - 2026-08-07 11:23:08] **Behnam:** we do indeed yeah i've got a pair and i wish i'd had them as the photochromic
- [2026-08-07 11:23:08 - 2026-08-07 11:23:15] **Behnam:** or transitions lenses i wonder if it's something you can do and how much yeah are they single
- [2026-08-07 11:23:15 - 2026-08-07 11:23:23] **Unknown:** vision or is it a multi-focal single vision so your transition and re-glaze will be 110 pound
- [2026-08-07 11:23:23 - 2026-08-07 11:23:30] **Unknown:** and then additionally if you have an anti-glare coating okay and how long does it take if i drop
- [2026-08-07 11:23:30 - 2026-08-07 11:23:37] **Behnam:** them off about a week 10 days okay all right no problem i'm passing by next week so i'll pop in
- [2026-08-07 11:23:37 - 2026-08-07 11:23:38] **Unknown:** all right lovely thank you
- [2026-08-07 11:23:38 - 2026-08-07 11:23:38] **Unknown:** you
- [2026-08-07 11:23:38 - 2026-08-07 11:23:39] **Unknown:** bye