# Call Recording Transcript

- Started: 2026-08-05 12:48:34
- Direction: outbound
- Caller: Behnam
- Destination: 03433164444
- Duration: 33m 41s
- Disposition: ANSWERED

## Transcript

- [2026-08-05 12:48:36 - 2026-08-05 12:48:38] **Unknown:** Thank you for calling VAA.
- [2026-08-05 12:48:38 - 2026-08-05 12:48:41] **Unknown:** To help us improve our service, we may record your call.
- [2026-08-05 12:48:41 - 2026-08-05 12:48:44] **Unknown:** Our team are all ears and ready to help.
- [2026-08-05 12:48:44 - 2026-08-05 12:48:49] **Unknown:** Remember, kindness fuels us, and abusive language won't be tolerated.
- [2026-08-05 12:48:49 - 2026-08-05 12:48:52] **Unknown:** If you're currently broken down, please press 1.
- [2026-08-05 12:48:53 - 2026-08-05 12:48:54] **Unknown:** Otherwise, please hold.
- [2026-08-05 12:49:00 - 2026-08-05 12:49:04] **Unknown:** In as few words as possible, please tell us the reason for your call today.
- [2026-08-05 12:49:05 - 2026-08-05 12:49:07] **Unknown:** I would like to take a complaint.
- [2026-08-05 12:49:11 - 2026-08-05 12:49:12] **Unknown:** Sorry, I didn't get that.
- [2026-08-05 12:49:12 - 2026-08-05 12:49:17] **Unknown:** In as few words as possible, please tell us the reason for your call today.
- [2026-08-05 12:49:19 - 2026-08-05 12:49:19] **Unknown:** Complaint.
- [2026-08-05 12:49:23 - 2026-08-05 12:49:25] **Unknown:** Sorry, I didn't get that.
- [2026-08-05 12:49:25 - 2026-08-05 12:49:27] **Unknown:** To help you speak to the right person,
- [2026-08-05 12:49:28 - 2026-08-05 12:49:32] **Unknown:** please listen carefully to the following five options before making your selection.
- [2026-08-05 12:49:34 - 2026-08-05 12:49:41] **Unknown:** to attend your vehicle or are calling regarding an existing breakdown press 1 to renew or to make
- [2026-08-05 12:49:41 - 2026-08-05 12:49:48] **Unknown:** an inquiry about your uk breakdown membership press 2 to get a quote or to take out uk or
- [2026-08-05 12:49:48 - 2026-08-05 12:49:56] **Unknown:** european breakdown cover press 3 for a car insurance or home insurance inquiry or a quote
- [2026-08-05 12:49:56 - 2026-08-05 12:50:03] **Unknown:** for travel insurance press 4 if you need to notify us of a deceased member press option 5
- [2026-08-05 12:50:03 - 2026-08-05 12:50:13] **Unknown:** to hear these options again press 9 if you need the aa to attend your vehicle don't fancy waiting
- [2026-08-05 12:50:13 - 2026-08-05 12:50:19] **Unknown:** on the phone why not contact us on whatsapp instead it's a simple way to get in touch for
- [2026-08-05 12:50:19 - 2026-08-05 12:50:24] **Unknown:** regular queries just let us know what you need support with and our team will get back to you
- [2026-08-05 12:50:24 - 2026-08-05 12:50:29] **Unknown:** as soon as they're free press 1 now and we'll send you a message to start the conversation
- [2026-08-05 12:50:29 - 2026-08-05 12:50:31] **Unknown:** otherwise wait here
- [2026-08-05 12:50:37 - 2026-08-05 12:50:40] **Unknown:** Okay, let me take a few details from you.
- [2026-08-05 12:50:40 - 2026-08-05 12:50:43] **Unknown:** Please enter your 16-digit membership number.
- [2026-08-05 12:50:44 - 2026-08-05 12:50:48] **Unknown:** If you don't have it, press hash.
- [2026-08-05 12:51:10 - 2026-08-05 12:51:10] **Unknown:** Thanks.
- [2026-08-05 12:51:10 - 2026-08-05 12:51:14] **Unknown:** If you're the main member on your AA membership, press 1.
- [2026-08-05 12:51:15 - 2026-08-05 12:51:16] **Unknown:** Otherwise, press 2.
- [2026-08-05 12:51:19 - 2026-08-05 12:51:22] **Unknown:** Please choose from the following two options.
- [2026-08-05 12:51:22 - 2026-08-05 12:51:27] **Unknown:** If you wish to discuss your renewal or if you're thinking of leaving the AA, press 1.
- [2026-08-05 12:51:27 - 2026-08-05 12:51:31] **Unknown:** To make changes to your membership, press 2.
- [2026-08-05 12:51:36 - 2026-08-05 12:51:43] **Unknown:** We need to ask a few questions before providing you product information so you can make the decision that's right for you.
- [2026-08-05 12:51:43 - 2026-08-05 12:51:51] **Unknown:** Please answer accurately, because incorrect information may impact your emergency assistance or mean your claim can't be paid.
- [2026-08-05 12:51:52 - 2026-08-05 12:52:03] **Unknown:** Just so you know, we act on behalf of the insurer for marketing, claims, and to manage your policy and premiums, and we may earn a commission from our breakdown underwriters.
- [2026-08-05 12:52:03 - 2026-08-05 12:52:12] **Unknown:** Our products are available for new thoughts on vehicles within our weight and size limits, with valid tax, insurance, and MOT where required.
- [2026-08-05 12:52:13 - 2026-08-05 12:52:19] **Unknown:** The vehicle must be safe to drive without issues like worn tires, as assessed by our patrol.
- [2026-08-05 12:52:19 - 2026-08-05 12:52:32] **Unknown:** Press 1 to confirm your vehicle or vehicles meet these requirements, or 2 if you would like to ask us a question about any of the information you have heard, or 3 to hear this message again.
- [2026-08-05 12:52:33 - 2026-08-05 12:52:33] **Unknown:** Thank you for listening.
- [2026-08-05 12:52:34 - 2026-08-05 12:52:39] **Unknown:** transfer you now. Due to the number of calls currently queuing, you could be on hold for
- [2026-08-05 12:52:39 - 2026-08-05 12:52:45] **Unknown:** around 10 minutes. If you're happy to wait for an advisor, simply stay on the line and we'll
- [2026-08-05 12:52:45 - 2026-08-05 12:53:11] **Unknown:** be with you as soon as we can. Thank you for calling. All of our agents are busy at present
- [2026-08-05 12:53:11 - 2026-08-05 12:53:17] **Unknown:** and your call is held in a queue. However, please continue to hold and we'll answer your call as
- [2026-08-05 12:53:17 - 2026-08-05 12:53:23] **Unknown:** soon as possible. The AA is the UK's largest breakdown organisation, with more patrols and
- [2026-08-05 12:53:23 - 2026-08-05 12:53:26] **Unknown:** fixing more breakdowns at the roadside than anyone else.
- [2026-08-05 12:53:49 - 2026-08-05 12:53:56] **Unknown:** member you're entitled to a range of exclusive benefits from aa rewards which includes money
- [2026-08-05 12:53:56 - 2026-08-05 12:54:11] **Unknown:** can't buy events and offers visit theaa.com for more details at the aa we're committed to
- [2026-08-05 12:54:11 - 2026-08-05 12:54:17] **Unknown:** constantly improving our service to members and the aa now offers a range of other products to
- [2026-08-05 12:54:17 - 2026-08-05 12:54:18] **Unknown:** assist members in breakdown situations
- [2026-08-05 12:54:41 - 2026-08-05 12:54:50] **Unknown:** We offer parts and garage cover, which can provide up to £535 towards the cost of repairs and labour after your vehicle breaks down.
- [2026-08-05 12:54:51 - 2026-08-05 12:54:53] **Unknown:** Fuel assist to help with costly mis-fuelling.
- [2026-08-05 12:54:54 - 2026-08-05 12:54:56] **Unknown:** Battery assist for replacement batteries.
- [2026-08-05 12:54:56 - 2026-08-05 12:55:02] **Unknown:** Key assist, a simple way to replace any lost, stolen or broken vehicle keys.
- [2026-08-05 12:55:02 - 2026-08-05 12:55:07] **Unknown:** For more details, ask your customer service advisor or visit theaa.com.
- [2026-08-05 12:55:09 - 2026-08-05 12:55:18] **Unknown:** The AA is the UK's largest breakdown organisation, with more patrols and fixing more breakdowns at the roadside than anyone else.
- [2026-08-05 12:55:40 - 2026-08-05 12:55:46] **Unknown:** As an AA member, you're entitled to a range of exclusive benefits from AA Rewards,
- [2026-08-05 12:55:46 - 2026-08-05 12:55:49] **Unknown:** which includes money-can't-buy events and offers.
- [2026-08-05 12:55:49 - 2026-08-05 12:55:52] **Unknown:** Visit theaa.com for more details.
- [2026-08-05 12:55:53 - 2026-08-05 12:56:04] **Unknown:** At the AA, we're committed to constantly improving our service to members,
- [2026-08-05 12:56:05 - 2026-08-05 12:56:10] **Unknown:** and the AA now offers a range of other products to assist members in breakdown situations.
- [2026-08-05 12:56:11 - 2026-08-05 12:56:33] **Unknown:** We offer parts and gathers.
- [2026-08-05 12:56:34 - 2026-08-05 12:56:41] **Unknown:** which can provide up to £535 towards the cost of repairs and labour after your vehicle breaks down.
- [2026-08-05 12:56:42 - 2026-08-05 12:56:44] **Unknown:** Fuel Assist, to help with costly mis-fuelling.
- [2026-08-05 12:56:45 - 2026-08-05 12:56:47] **Unknown:** Battery Assist, for replacement batteries.
- [2026-08-05 12:56:47 - 2026-08-05 12:56:53] **Unknown:** Key Assist, a simple way to replace any lost, stolen or broken vehicle keys.
- [2026-08-05 12:56:53 - 2026-08-05 12:56:58] **Unknown:** For more details, ask your customer service advisor or visit theaa.com.
- [2026-08-05 12:57:00 - 2026-08-05 12:57:04] **Unknown:** The AA is the UK's largest breakdown organisation,
- [2026-08-05 12:57:04 - 2026-08-05 12:57:09] **Unknown:** with more patrols and fixing more breakdowns at the roadside than anyone else.
- [2026-08-05 12:57:09 - 2026-08-05 12:57:33] **Unknown:** As an AA member, you're entitled to...
- [2026-08-05 12:57:34 - 2026-08-05 12:57:37] **Unknown:** to a range of exclusive benefits from AA Rewards,
- [2026-08-05 12:57:37 - 2026-08-05 12:57:40] **Unknown:** which includes money-can't-buy events and offers.
- [2026-08-05 12:57:40 - 2026-08-05 12:57:43] **Unknown:** Visit theaa.com for more details.
- [2026-08-05 12:57:51 - 2026-08-05 12:57:56] **Unknown:** At the AA, we're committed to constantly improving our service to members,
- [2026-08-05 12:57:56 - 2026-08-05 12:57:59] **Unknown:** and the AA now offers a range of other products
- [2026-08-05 12:57:59 - 2026-08-05 12:58:01] **Unknown:** to assist members in breakdown situations.
- [2026-08-05 12:58:02 - 2026-08-05 12:58:25] **Unknown:** We offer Parts and Garage Cover,
- [2026-08-05 12:58:25 - 2026-08-05 12:58:31] **Unknown:** which can provide up to £535 towards the cost of repairs and labour
- [2026-08-05 12:58:31 - 2026-08-05 12:58:33] **Unknown:** after your vehicle breaks down.
- [2026-08-05 12:58:34 - 2026-08-05 12:58:39] **Unknown:** assist to help with costly misfueling. Battery assist for replacement batteries. Key assist,
- [2026-08-05 12:58:40 - 2026-08-05 12:58:45] **Unknown:** a simple way to replace any lost, stolen, or broken vehicle keys. For more details,
- [2026-08-05 12:58:46 - 2026-08-05 12:58:50] **Unknown:** ask your customer service advisor or visit theaa.com.
- [2026-08-05 12:58:52 - 2026-08-05 12:58:59] **Unknown:** The AA is the UK's largest breakdown organization, with more patrols and fixing more breakdowns at
- [2026-08-05 12:58:59 - 2026-08-05 12:59:27] **Unknown:** the roadside than anyone else. As an AA member, you're entitled to a range of exclusive benefits
- [2026-08-05 12:59:27 - 2026-08-05 12:59:33] **Unknown:** from AA Rewards, which includes money-can't-buy events and offers. Visit theaa.com.
- [2026-08-05 12:59:34 - 2026-08-05 12:59:46] **Unknown:** for more details at the AA we're committed to constantly improving our
- [2026-08-05 12:59:46 - 2026-08-05 12:59:51] **Unknown:** service to members and the AA now offers a range of other products to assist
- [2026-08-05 12:59:51 - 2026-08-05 13:00:18] **Unknown:** members in breakdown situations we offer parts and garage cover which can provide
- [2026-08-05 13:00:18 - 2026-08-05 13:00:24] **Unknown:** up to 535 pounds towards the cost of repairs and labor after your vehicle
- [2026-08-05 13:00:24 - 2026-08-05 13:00:29] **Unknown:** breaks down fuel assist to help with costly miss fueling battery assist for
- [2026-08-05 13:00:29 - 2026-08-05 13:00:33] **Unknown:** replacement batteries key assist a simple way to replace any loss
- [2026-08-05 13:00:34 - 2026-08-05 13:00:40] **Unknown:** stolen or broken vehicle keys for more details ask your customer service advisor or visit
- [2026-08-05 13:00:40 - 2026-08-05 13:00:50] **Unknown:** theaa.com theaa is the uk's largest breakdown organization with more patrols and fixing more
- [2026-08-05 13:00:50 - 2026-08-05 13:01:13] **Unknown:** breakdowns at the roadside than anyone else good morning speaking to phillian how can i help
- [2026-08-05 13:01:14 - 2026-08-05 13:01:18] **Unknown:** this message has been transcribed one moment while i notify the caller
- [2026-08-05 13:01:21 - 2026-08-05 13:01:25] **Unknown:** hello hello there you're speaking to phillian at theaa membership services how can i help
- [2026-08-05 13:01:25 - 2026-08-05 13:01:32] **Unknown:** hi there i'm not quite sure which department i need for this uh what is my partner's car we call
- [2026-08-05 13:01:34 - 2026-08-05 13:01:41] **Behnam:** The troll came and he's test driven into a bus lane and we've received it fine.
- [2026-08-05 13:01:41 - 2026-08-05 13:01:43] **Behnam:** We tried to appear to the councillor.
- [2026-08-05 13:01:43 - 2026-08-05 13:01:46] **Behnam:** I'm not sure who I can speak to about the AA about this.
- [2026-08-05 13:01:47 - 2026-08-05 13:01:49] **Behnam:** That's where it could be came from.
- [2026-08-05 13:01:50 - 2026-08-05 13:01:51] **Unknown:** Yeah, that's no problem.
- [2026-08-05 13:01:53 - 2026-08-05 13:01:58] **Unknown:** So you had a breakdown and you just need a proof that you broke down for a parking ticket.
- [2026-08-05 13:01:58 - 2026-08-05 13:02:00] **Behnam:** It's not parking, no.
- [2026-08-05 13:02:01 - 2026-08-05 13:02:02] **Behnam:** We bought all the proof.
- [2026-08-05 13:02:02 - 2026-08-05 13:02:04] **Behnam:** It's a bus lane fine.
- [2026-08-05 13:02:04 - 2026-08-05 13:02:07] **Behnam:** The patrol took you for a drive around the block to check the brakes.
- [2026-08-05 13:02:07 - 2026-08-05 13:02:11] **Behnam:** And when he did, he turned right for a bus lane.
- [2026-08-05 13:02:11 - 2026-08-05 13:02:12] **Behnam:** That's not allowed.
- [2026-08-05 13:02:13 - 2026-08-05 13:02:14] **Behnam:** We received the fine.
- [2026-08-05 13:02:14 - 2026-08-05 13:02:15] **Behnam:** We've sent proof to the council.
- [2026-08-05 13:02:16 - 2026-08-05 13:02:21] **Unknown:** And they've said, they acknowledged that the AA was driving.
- [2026-08-05 13:02:21 - 2026-08-05 13:02:26] **Behnam:** But the fine remains nonetheless because it still happened.
- [2026-08-05 13:02:28 - 2026-08-05 13:02:30] **Behnam:** So it's a bit different to a parking one.
- [2026-08-05 13:02:30 - 2026-08-05 13:02:30] **Behnam:** That's it.
- [2026-08-05 13:02:32 - 2026-08-05 13:02:33] **Unknown:** Understood.
- [2026-08-05 13:02:33 - 2026-08-05 13:02:33] **Unknown:** And he just came.
- [2026-08-05 13:02:34 - 2026-08-05 13:02:34] **Unknown:** Confirm.
- [2026-08-05 13:02:35 - 2026-08-05 13:02:37] **Unknown:** So was it yourself that was driving?
- [2026-08-05 13:02:38 - 2026-08-05 13:02:41] **Unknown:** No, it was the patrol that was driving.
- [2026-08-05 13:02:41 - 2026-08-05 13:02:41] **Unknown:** Sorry.
- [2026-08-05 13:02:42 - 2026-08-05 13:02:44] **Unknown:** Who was breaking down?
- [2026-08-05 13:02:44 - 2026-08-05 13:02:45] **Unknown:** I do apologise.
- [2026-08-05 13:02:45 - 2026-08-05 13:02:46] **Unknown:** It was my partner, that's why.
- [2026-08-05 13:02:47 - 2026-08-05 13:02:49] **Unknown:** Okay, and what's her name?
- [2026-08-05 13:02:50 - 2026-08-05 13:02:52] **Unknown:** Demante Cavalier-Skite.
- [2026-08-05 13:02:52 - 2026-08-05 13:02:53] **Unknown:** Thank you.
- [2026-08-05 13:02:54 - 2026-08-05 13:03:01] **Unknown:** And I've got the vehicle registration number here.
- [2026-08-05 13:03:03 - 2026-08-05 13:03:05] **Unknown:** Delta Echo 1219.
- [2026-08-05 13:03:05 - 2026-08-05 13:03:08] **Unknown:** And I can go to the job number and everything.
- [2026-08-05 13:03:10 - 2026-08-05 13:03:12] **Unknown:** Yeah, I've got the details here as well.
- [2026-08-05 13:03:12 - 2026-08-05 13:03:14] **Unknown:** Just go with me one second.
- [2026-08-05 13:03:14 - 2026-08-05 13:03:18] **Unknown:** 7-7-5.
- [2026-08-05 13:03:18 - 2026-08-05 13:03:29] **Unknown:** The 7th of July.
- [2026-08-05 13:03:36 - 2026-08-05 13:03:44] **Unknown:** And it broke down on 21 Brewery.
- [2026-08-05 13:03:44 - 2026-08-05 13:03:45] **Unknown:** Yeah, that's the one.
- [2026-08-05 13:03:45 - 2026-08-05 13:03:46] **Unknown:** Brewery North, yeah.
- [2026-08-05 13:03:48 - 2026-08-05 13:03:48] **Unknown:** Thank you.
- [2026-08-05 13:03:49 - 2026-08-05 13:04:26] **Unknown:** Driven through by patrol when testing the vehicle.
- [2026-08-05 13:04:34 - 2026-08-05 13:04:35] **Unknown:** No problem.
- [2026-08-05 13:04:36 - 2026-08-05 13:04:37] **Unknown:** Thank you.
- [2026-08-05 13:04:52 - 2026-08-05 13:04:55] **Unknown:** So a member has received a bus lane fine.
- [2026-08-05 13:04:55 - 2026-08-05 13:05:02] **Unknown:** A vehicle was driven through by a patrol when testing the vehicle.
- [2026-08-05 13:05:04 - 2026-08-05 13:05:08] **Unknown:** We have appealed it to the council and they've rejected it.
- [2026-08-05 13:05:08 - 2026-08-05 13:05:14] **Unknown:** So it's fair enough that AA was driving, but still, it has to be paid.
- [2026-08-05 13:05:14 - 2026-08-05 13:05:23] **Unknown:** And how much is it, please?
- [2026-08-05 13:05:25 - 2026-08-05 13:05:30] **Unknown:** It's £35, which is paid by the 13th of August.
- [2026-08-05 13:05:34 - 2026-08-05 13:05:34] **Behnam:** the 10th of August
- [2026-08-05 13:05:34 - 2026-08-05 13:05:37] **Unknown:** 14 days after the
- [2026-08-05 13:05:37 - 2026-08-05 13:05:40] **Behnam:** 27th was postage time
- [2026-08-05 13:05:40 - 2026-08-05 13:05:41] **Behnam:** I'm not sure what part of the account is
- [2026-08-05 13:05:43 - 2026-08-05 13:05:43] **Unknown:** otherwise
- [2026-08-05 13:05:43 - 2026-08-05 13:05:44] **Behnam:** it's 70
- [2026-08-05 13:05:46 - 2026-08-05 13:05:47] **Unknown:** otherwise it's £70
- [2026-08-05 13:05:47 - 2026-08-05 13:05:49] **Unknown:** if it's not there by the
- [2026-08-05 13:05:51 - 2026-08-05 13:05:53] **Behnam:** you can pay the discounted charge
- [2026-08-05 13:05:53 - 2026-08-05 13:05:55] **Behnam:** for 14 days from the date of the letter
- [2026-08-05 13:05:55 - 2026-08-05 13:05:56] **Behnam:** being served
- [2026-08-05 13:05:56 - 2026-08-05 13:05:59] **Behnam:** the date on the letter is the 27th of July
- [2026-08-05 13:05:59 - 2026-08-05 13:06:01] **Behnam:** so we probably got it on the 29th
- [2026-08-05 13:06:04 - 2026-08-05 13:06:05] **Behnam:** so by rights I'd say
- [2026-08-05 13:06:05 - 2026-08-05 13:06:07] **Behnam:** the 13th would be the deadline
- [2026-08-05 13:06:07 - 2026-08-05 13:06:09] **Unknown:** but we say it's maybe
- [2026-08-05 13:06:09 - 2026-08-05 13:06:11] **Unknown:** the 13th of August
- [2026-08-05 13:06:11 - 2026-08-05 13:06:12] **Unknown:** yeah
- [2026-08-05 13:06:12 - 2026-08-05 13:06:18] **Unknown:** or it would be £70 if not
- [2026-08-05 13:06:18 - 2026-08-05 13:06:18] **Unknown:** yeah
- [2026-08-05 13:06:42 - 2026-08-05 13:06:43] **Unknown:** It's very harsh.
- [2026-08-05 13:06:44 - 2026-08-05 13:06:46] **Unknown:** Yes, and we wanted to get this resolved.
- [2026-08-05 13:06:46 - 2026-08-05 13:06:49] **Unknown:** I acknowledge that the AA was driving, and then they say,
- [2026-08-05 13:06:49 - 2026-08-05 13:06:53] **Unknown:** unfortunately, that's not grounds to reject, to dismiss him.
- [2026-08-05 13:06:55 - 2026-08-05 13:06:57] **Unknown:** Okay, I do apologise about that.
- [2026-08-05 13:06:57 - 2026-08-05 13:06:58] **Unknown:** No, no, no.
- [2026-08-05 13:06:59 - 2026-08-05 13:07:07] **Unknown:** So this is, I'm testing the vehicle, I'm testing the vehicle.
- [2026-08-05 13:07:07 - 2026-08-05 13:07:21] **Unknown:** Vehicle, this has been appealed, but the council has declined to be paid.
- [2026-08-05 13:07:21 - 2026-08-05 13:07:26] **Unknown:** It's £35 if paid by the 13th of August, if not, it's £70.
- [2026-08-05 13:07:27 - 2026-08-05 13:07:33] **Unknown:** So if we've done you a check, it can take up to 21 days to be received.
- [2026-08-05 13:07:34 - 2026-08-05 13:07:37] **Behnam:** Okay. It's not a problem. I'll pay the £35 then.
- [2026-08-05 13:07:40 - 2026-08-05 13:07:42] **Unknown:** Okay. So you accept the £35 check?
- [2026-08-05 13:07:44 - 2026-08-05 13:07:47] **Behnam:** Yeah, it's fine. I'll pay the £35 and raise the check. It's not a problem.
- [2026-08-05 13:07:48 - 2026-08-05 13:07:51] **Unknown:** Okay. That's perfect. Thank you so much for your understanding.
- [2026-08-05 13:07:52 - 2026-08-05 13:07:52] **Unknown:** It's all right.
- [2026-08-05 13:07:52 - 2026-08-05 13:07:57] **Unknown:** I'm just going to see if I can pop this through now. Bear with me.
- [2026-08-05 13:08:02 - 2026-08-05 13:08:07] **Behnam:** You don't need any proof or pictures of them? I mean, the letters from the council or anything?
- [2026-08-05 13:08:11 - 2026-08-05 13:08:11] **Unknown:** No.
- [2026-08-05 13:08:11 - 2026-08-05 13:08:15] **Unknown:** No? We shouldn't need that. Just bear with me one second.
- [2026-08-05 13:08:15 - 2026-08-05 13:08:22] **Unknown:** It just strikes me anybody could ring up and say I've got a pension fine or a bus plan fine and you would pay out without checking if it's true.
- [2026-08-05 13:08:26 - 2026-08-05 13:08:30] **Unknown:** Yeah, well, you can email it in. I can give you an email address.
- [2026-08-05 13:08:30 - 2026-08-05 13:08:33] **Behnam:** I mean, I don't mind. From my point of view, I just think...
- [2026-08-05 13:08:34 - 2026-08-05 13:08:36] **Unknown:** So I thought it's too easy.
- [2026-08-05 13:08:39 - 2026-08-05 13:08:40] **Unknown:** Let's have a look.
- [2026-08-05 13:08:41 - 2026-08-05 13:08:44] **Unknown:** Well, I'll put this through as a goodwill gesture.
- [2026-08-05 13:08:44 - 2026-08-05 13:08:48] **Unknown:** If I'm able to do that, just bear with me.
- [2026-08-05 13:08:48 - 2026-08-05 13:08:49] **Unknown:** I'm just going to say fine.
- [2026-08-05 13:09:36 - 2026-08-05 13:09:44] **Unknown:** Okay, I just need to fill out this flex form, and then we'll do your refund.
- [2026-08-05 13:09:44 - 2026-08-05 13:09:46] **Unknown:** I'm just going to pop you in a brief hold.
- [2026-08-05 13:09:46 - 2026-08-05 13:09:47] **Unknown:** It won't be a moment.
- [2026-08-05 13:09:47 - 2026-08-05 13:09:48] **Unknown:** That's fine.
- [2026-08-05 13:09:48 - 2026-08-05 13:09:48] **Unknown:** Don't worry.
- [2026-08-05 13:09:49 - 2026-08-05 13:09:49] **Unknown:** Thank you.
- [2026-08-05 13:10:34 - 2026-08-05 13:10:36] **Unknown:** Thank you.
- [2026-08-05 13:12:34 - 2026-08-05 13:12:34] **Unknown:** Thank you.
- [2026-08-05 13:15:06 - 2026-08-05 13:15:20] **Unknown:** much for waiting um so i'm going to put through that um feedback form um about the bus main
- [2026-08-05 13:15:21 - 2026-08-05 13:15:26] **Unknown:** so it will just go towards our superiors to improve our services so you won't hear anything
- [2026-08-05 13:15:26 - 2026-08-05 13:15:33] **Unknown:** about the outcome but thank you for letting us know and we'll also give you a 35 pound
- [2026-08-05 13:15:36 - 2026-08-05 13:15:38] **Unknown:** check. So you should receive that within
- [2026-08-05 13:15:39 - 2026-08-05 13:15:42] **Unknown:** three to five, sorry, within 21
- [2026-08-05 13:15:42 - 2026-08-05 13:15:46] **Unknown:** days by post. It will go to the home address. Can you just confirm the home
- [2026-08-05 13:15:46 - 2026-08-05 13:16:00] **Unknown:** address, please? Hello? Hello, sorry, sorry.
- [2026-08-05 13:16:00 - 2026-08-05 13:16:04] **Behnam:** I didn't realize the phone was on mute. It's 41A
- [2026-08-05 13:16:04 - 2026-08-05 13:16:07] **Behnam:** Lordham, Scales, Dinnington, S25 to QE.
- [2026-08-05 13:16:09 - 2026-08-05 13:16:12] **Unknown:** Brilliant. Yeah, so you should receive that within 21 days.
- [2026-08-05 13:16:16 - 2026-08-05 13:16:17] **Unknown:** So I do
- [2026-08-05 13:16:17 - 2026-08-05 13:16:21] **Unknown:** apologize about that. No, not at all. I really didn't
- [2026-08-05 13:16:21 - 2026-08-05 13:16:25] **Behnam:** want to make a complaint. I have no complaint towards the AA whatsoever.
- [2026-08-05 13:16:25 - 2026-08-05 13:16:29] **Behnam:** It's very unreasonable of the council and I wouldn't want the patrol
- [2026-08-05 13:16:29 - 2026-08-05 13:16:31] **Behnam:** to be in trouble for it or anything like that.
- [2026-08-05 13:16:34 - 2026-08-05 13:16:36] **Unknown:** But I suppose that's how it worked.
- [2026-08-05 13:16:37 - 2026-08-05 13:16:39] **Unknown:** Okay, just bear with me.
- [2026-08-05 13:16:39 - 2026-08-05 13:16:44] **Unknown:** So you can say that anything above needs to be the person that's second.
- [2026-08-05 13:16:56 - 2026-08-05 13:17:07] **Unknown:** So Pfizer now.
- [2026-08-05 13:17:07 - 2026-08-05 13:17:32] **Unknown:** And you said that the...
- [2026-08-05 13:17:34 - 2026-08-05 13:17:39] **Unknown:** It's the fine, it's 35 or 30, sorry.
- [2026-08-05 13:17:40 - 2026-08-05 13:17:40] **Unknown:** 35.
- [2026-08-05 13:17:41 - 2026-08-05 13:17:42] **Unknown:** It's 35.
- [2026-08-05 13:17:43 - 2026-08-05 13:17:43] **Unknown:** Sorry.
- [2026-08-05 13:17:43 - 2026-08-05 13:17:58] **Unknown:** I just need my supervisor.
- [2026-08-05 13:18:00 - 2026-08-05 13:18:02] **Unknown:** Sorry about that, thank you.
- [2026-08-05 13:18:02 - 2026-08-05 13:18:03] **Unknown:** What's this one?
- [2026-08-05 13:18:04 - 2026-08-05 13:18:04] **Unknown:** No, not at all.
- [2026-08-05 13:18:05 - 2026-08-05 13:18:07] **Unknown:** It just seems unfair to me.
- [2026-08-05 13:18:07 - 2026-08-05 13:18:09] **Unknown:** Anybody should be in trouble for this.
- [2026-08-05 13:18:13 - 2026-08-05 13:18:14] **Unknown:** Yeah.
- [2026-08-05 13:18:14 - 2026-08-05 13:18:15] **Unknown:** It wasn't my bad manoeuvre.
- [2026-08-05 13:18:55 - 2026-08-05 13:18:57] **Unknown:** I'm going to say sorry for my silence. I'm still here.
- [2026-08-05 13:18:58 - 2026-08-05 13:18:59] **Unknown:** No, not at all. Not at all.
- [2026-08-05 13:19:37 - 2026-08-05 13:19:40] **Unknown:** Okay, I'm so sorry. I'm going to have to put you in another hole. Just bear with me.
- [2026-08-05 13:19:41 - 2026-08-05 13:19:42] **Unknown:** That's fine.
- [2026-08-05 13:19:42 - 2026-08-05 13:19:43] **Unknown:** Thank you.
- [2026-08-05 13:21:57 - 2026-08-05 13:22:03] **Unknown:** so much for waiting that's fine hello so that's um being sent out to you so you should receive
- [2026-08-05 13:22:03 - 2026-08-05 13:22:12] **Unknown:** that check within 21 days thank you very much you're welcome thanks so much for calling take
- [2026-08-05 13:22:12 - 2026-08-05 13:22:15] **Unknown:** care no worries thanks bye-bye thank you bye-bye