# Call Recording Transcript

- Started: 2026-08-04 16:49:04
- Direction: outbound
- Caller: Behnam
- Destination: 01142662853
- Duration: 1m 20s
- Disposition: ANSWERED

## Transcript

- [2026-08-04 16:49:04 - 2026-08-04 16:49:07] **Unknown:** Hello, and thank you for calling LWT Dental Care.
- [2026-08-04 16:49:08 - 2026-08-04 16:49:11] **Unknown:** Please hold the line while we connect you to one of our reception team.
- [2026-08-04 16:49:18 - 2026-08-04 16:49:19] **Unknown:** Good afternoon, LWT Dental Care.
- [2026-08-04 16:49:20 - 2026-08-04 16:49:25] **Unknown:** Hello, I'm a patient and I'm having some pain in my teeth,
- [2026-08-04 16:49:25 - 2026-08-04 16:49:28] **Unknown:** like strong sensitivity to hot and cold.
- [2026-08-04 16:49:28 - 2026-08-04 16:49:29] **Unknown:** It keeps getting worse.
- [2026-08-04 16:49:30 - 2026-08-04 16:49:31] **Unknown:** Right, what name is that?
- [2026-08-04 16:49:31 - 2026-08-04 16:49:34] **Unknown:** Rath, Rath, R-A-F, R-A-F.
- [2026-08-04 16:49:34 - 2026-08-04 16:49:35] **Unknown:** Romeo Alpha Foxtrot.
- [2026-08-04 16:49:36 - 2026-08-04 16:49:37] **Unknown:** Romeo Alpha Foxtrot.
- [2026-08-04 16:49:37 - 2026-08-04 16:49:39] **Unknown:** And what's your first name?
- [2026-08-04 16:49:39 - 2026-08-04 16:49:40] **Unknown:** Benham.
- [2026-08-04 16:49:44 - 2026-08-04 16:49:47] **Unknown:** Right, so is it the same what you had when you come in June?
- [2026-08-04 16:49:47 - 2026-08-04 16:49:51] **Unknown:** It seems to get better, but it's got worse over the last few days
- [2026-08-04 16:49:51 - 2026-08-04 16:49:53] **Unknown:** and it keeps getting worse day by day now.
- [2026-08-04 16:49:53 - 2026-08-04 16:49:55] **Unknown:** Is it that same side, that lower left?
- [2026-08-04 16:49:55 - 2026-08-04 16:49:57] **Unknown:** Same side, yeah, yeah, lower left, yeah.
- [2026-08-04 16:50:13 - 2026-08-04 16:50:19] **Unknown:** right i've got thursday i've got 3 30 thursday at 3 30 then yeah that's good
- [2026-08-04 16:50:19 - 2026-08-04 16:50:22] **Unknown:** all right i'll put you in there then all right thank you bye